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Coconut Software
Coconut Software
51 – 200 कर्मचारी
परामर्शलॉजिस्टिक्सविपणन
Coconut Software develops appointment scheduling, advisor optimization, and lobby management software for banks and credit unions. Its platform helps financial institutions connect customers with the right experts, coordinate in-person and video banking, and manage service operations. Reporting, analytics, and integrations with existing systems support teams in improving efficiency and the customer experience.
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कंपनी की नौकरियाँ

Remote Engineering Manager, Enablement — Canada

Lead Coconut Software’s engineering enablement teams, guiding people, capacity, and delivery for its AI-powered branch performance platform serving financial institutions. Drive operational excellence through dependable systems, clear planning, and continuous improvement.

CAकनाडा
$1,50,000 – $1,85,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीइंजीनियरिंग प्रबंधक
SDLCक्लाउड

विवरण

  • Hire and develop engineers through onboarding, regular coaching, performance feedback, and career support.
  • Build stable, trusting teams that learn from incidents.
  • Guide teams balancing roadmap work with operational and customer needs.
  • Create opportunities for knowledge sharing, cross-training, and paired work.
  • Manage work intake, triage, priorities, and team capacity.
  • Work with Product Management and Product Design to shape requirements and align enablement work with the product roadmap.
  • Turn the Enablement roadmap into team plans, objectives, and measures of success.
  • Adjust work sequencing as business priorities and customer needs evolve.
  • Guide teams in delivering secure, high-quality, well-documented software through the SDLC.
  • Manage on-call schedules, incident playbook training, and incident response support.
  • Lead blameless incident reviews and ensure follow-up actions are completed.
  • Monitor and report delivery and team health measures, including reliability, cloud costs, and developer experience.
  • Promote automation and ongoing improvement.
  • Lead technical design discussions, review plans, and make decisions within the domain.
  • Help establish technical standards, reference architectures, and paved-road tools.
  • Support adoption of AI-assisted workflows.
  • Work with Professional Services and enterprise clients on customer implementations and integrations.
  • Coordinate across functions to clear dependencies and blockers.
  • Help set and promote standards and processes across the department.

आवश्यकताएँ

  • Demonstrated experience leading engineering enablement functions, such as platform engineering, DevOps/SRE, or data engineering.
  • At least three years of people leadership experience.
  • Experience managing engineering teams, including coaching, mentoring, performance management, and goal setting.
  • Previous hands-on engineering work in an enablement discipline.
  • Working knowledge of cloud infrastructure, CI/CD, observability, web application development, and/or current engineering practices.
  • Experience managing intake, priorities, and capacity without a dedicated Product Manager.
  • Experience leading on-call teams, incident response, playbooks, and blameless reviews.
  • Comfort working directly with enterprise clients and technical teams.
  • Strong stakeholder relationship skills across teams.
  • Basic familiarity with AI/LLM tools and interest in applying them to business and customer challenges.
  • Experience leading multiple enablement disciplines at once is preferred.
  • Experience in fintech, banking, enterprise SaaS, or platform/API products is preferred.

लाभ

  • Flexible hours and flex days through Cabana Days.
  • A supportive, flexible work environment.
  • Professional development, learning, and career growth opportunities.
  • Regular one-to-one coaching with your leader and connections to the executive team.
  • Health and dental coverage, virtual care, and disability top-up from your first day.
  • Access to a virtual mental health and employee assistance platform.
  • Wealthsimple group retirement savings plan with employer matching.
  • Annual wellness allowance of $1,000.
  • Remote work from anywhere in Canada.
  • Employee stock options.
  • Internet subsidy with each paycheck.
  • Tiki Bucks incentive program and bonuses.
  • Competitive pay based on experience and expertise.

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