Bauer Hockey
Bauer Hockey
Bauer Hockey सभी कौशल स्तरों के आइस हॉकी खिलाड़ियों के लिए उपकरण और परिधान डिज़ाइन, निर्मित और बेचती है। इसके उत्पादों में स्केट्स, स्टिक्स, हेलमेट, सुरक्षात्मक उपकरण, सहायक वस्तुएँ और अनुकूलित गियर शामिल हैं। इसके अलावा, कंपनी परिधान सहयोगों के माध्यम से हॉकी-केंद्रित पेशकश का विस्तार करती है। Bauer Hockey अपने MVP लॉयल्टी कार्यक्रम के ज़रिए ग्राहकों से जुड़ती है, जिसमें सदस्यों के लिए ऑफ़र और स्वीपस्टेक्स शामिल हैं।

Remote E-Commerce and Warranty Representative in Canada

Support Bauer Hockey consumers and retailers with e-commerce transactions, replacement orders, delivery issues, and warranty claims. This remote Canada role serves customers in both French and English.

विवरण

  • Respond to consumer product and service inquiries by phone, chat, and email while meeting service standards for French- and English-speaking customers.
  • Support e-commerce transactions.
  • Process replacement orders.
  • Track inventory substitutions and complete required follow-up.
  • Investigate missing or lost packages and coordinate with logistics teams and carriers to resolve delivery problems.
  • Assess consumer and business partner issues under the warranty policy and propose equivalent replacement solutions when needed.
  • Handle requests requiring review and escalate them to the appropriate manager when necessary.
  • Select and ship replacement parts.
  • Maintain current product and system knowledge through internal training.
  • Collaborate with colleagues and coordinate with internal departments as needed.

आवश्यकताएँ

  • A post-secondary certificate or diploma is preferred, while a high school diploma is required.
  • Strong verbal and written communication skills, combined with a professional approach and reliable execution.
  • Flexibility and multitasking ability in a fast-paced, evolving work environment.
  • Personal accountability and pride in consistently delivering high-quality work.
  • Ability to manage multiple tasks, email inboxes, and software applications.
  • Self-motivated and able to work independently while recognizing the support available from the Bauer team.
  • Strong team collaboration skills and an understanding that ambitious goals require collective support.
  • Proficiency with Microsoft Outlook, Word, and Excel, including the ability to consult spreadsheets and technical data sheets for relevant information.
  • Knowledge of hockey products is an asset.
  • Experience with Shopify or another e-commerce platform is an asset.
  • Experience with Gladly or a comparable CRM system is an asset.
  • Familiarity with SAP or similar ERP software is an asset.
  • A resume in both French and English is required.

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