Bauer Hockey
Bauer Hockey
Bauer Hockey turli mahorat darajasidagi xokkeychilar uchun muz ustidagi xokkey jihozlari va kiyim-kechaklarini loyihalaydi, ishlab chiqaradi va sotadi. Kompaniyaning mahsulot qatoriga konkilar, xokkey tayoqlari, kaskalar, himoya vositalari, aksessuarlar va moslashtiriladigan jihozlar, shuningdek xokkeyga yo‘naltirilgan taklifini kengaytiradigan kiyim-kechak bo‘yicha hamkorliklar kiradi. Kompaniya, shuningdek, a’zolarga mo‘ljallangan takliflar va yutuqli o‘yinlarni taqdim etuvchi MVP sodiqlik dasturi orqali mijozlar bilan aloqada bo‘ladi.

Remote E-Commerce and Warranty Representative in Canada

Support Bauer Hockey consumers and retailers with e-commerce transactions, replacement orders, delivery issues, and warranty claims. This remote Canada role serves customers in both French and English.

Tavsif

  • Respond to consumer product and service inquiries by phone, chat, and email while meeting service standards for French- and English-speaking customers.
  • Support e-commerce transactions.
  • Process replacement orders.
  • Track inventory substitutions and complete required follow-up.
  • Investigate missing or lost packages and coordinate with logistics teams and carriers to resolve delivery problems.
  • Assess consumer and business partner issues under the warranty policy and propose equivalent replacement solutions when needed.
  • Handle requests requiring review and escalate them to the appropriate manager when necessary.
  • Select and ship replacement parts.
  • Maintain current product and system knowledge through internal training.
  • Collaborate with colleagues and coordinate with internal departments as needed.

Talablar

  • A post-secondary certificate or diploma is preferred, while a high school diploma is required.
  • Strong verbal and written communication skills, combined with a professional approach and reliable execution.
  • Flexibility and multitasking ability in a fast-paced, evolving work environment.
  • Personal accountability and pride in consistently delivering high-quality work.
  • Ability to manage multiple tasks, email inboxes, and software applications.
  • Self-motivated and able to work independently while recognizing the support available from the Bauer team.
  • Strong team collaboration skills and an understanding that ambitious goals require collective support.
  • Proficiency with Microsoft Outlook, Word, and Excel, including the ability to consult spreadsheets and technical data sheets for relevant information.
  • Knowledge of hockey products is an asset.
  • Experience with Shopify or another e-commerce platform is an asset.
  • Experience with Gladly or a comparable CRM system is an asset.
  • Familiarity with SAP or similar ERP software is an asset.
  • A resume in both French and English is required.

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