Revelations Counseling & Consulting
Revelations Counseling & Consulting
Revelations Counseling & Consulting works across healthcare and consulting, providing licensed counseling to individuals and families alongside organizational services for commercial and government clients. Its work connects mental healthcare with broader, system-level approaches to whole health, including efforts to improve human performance, address social determinants of health, and support better outcomes across organizations and programs.

Remote Customer Service Representative, TRICARE

Provide remote support to TRICARE beneficiaries and providers with enrollment, claims, referrals, authorizations, and appointments. Handle questions through phone, chat, email, and written correspondence.

विवरण

  • Respond to health care questions from TRICARE beneficiaries and providers and resolve their concerns by phone, chat, email, or written correspondence.
  • Take ownership of customer questions and use available tools to resolve issues during the initial contact.
  • Meet department productivity and performance targets, including attendance expectations.
  • Follow the published schedule and organize work to answer incoming calls.
  • Record customer interactions and cases in a customer relationship management (CRM) system.
  • Complete ongoing training to become proficient in handling all customer inquiries.
  • Maintain regular and consistent attendance.

आवश्यकताएँ

  • High school diploma or GED.
  • U.S. citizenship.
  • Ability to obtain a favorable interim and final adjudicated Department of Defense (DoD) background investigation.
  • At least two years of professional experience in a customer service environment.
  • Strong verbal and written communication skills.
  • Comfort with technology and navigating multiple screens or web browsers at once.
  • Ability to work independently in a remote environment.
  • TRICARE customer service experience preferred.
  • Contact center experience, including call center chat messaging, preferred.
  • Military connection preferred.

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