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Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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PayJoy एक फिनटेक कंपनी है, जो किस्त-आधारित ऋण के माध्यम से स्मार्टफोन और वित्तीय सेवाओं तक पहुंच बढ़ाती है। इसका अभी खरीदें, बाद में भुगतान करें मॉडल मेक्सिको, पनामा, पेरू, इक्वाडोर, ब्राज़ील, कोलंबिया, दक्षिण अफ्रीका और फ़िलीपींस सहित बाज़ारों में ग्राहकों को क्रेडिट कार्ड या पारंपरिक बैंक खाते पर निर्भर हुए बिना तीन से बारह महीनों में स्मार्टफोन खरीदने की सुविधा देता है। PayJoy ऐसे नकद ऋण भी प्रदान करती है जिन्हें स्मार्टफोन के माध्यम से मंज़ूर किया जा सकता है, जिससे फिनटेक, दूरसंचार और खुदरा क्षेत्रों में मोबाइल तकनीक को वैकल्पिक वित्तीय पहुंच के साथ जोड़ा जाता है।
PayJoy Collections Representative
Support PayJoy’s collections operations in Panama by processing payments, maintaining credit bureau records, and coordinating customer support and collection campaigns. The role combines operational reporting, data quality, payment reconciliation, and compliance with internal policies and regulatory requirements.
विवरण
- Apply cheque payments on a weekly basis.
- Provide operational support to payment processors and follow up on issues affecting collections.
- Meet required service level agreements to help prevent legal risks.
- Manage bulk credit bureau updates and keep outdated references below 3%.
- Attend meetings with APC to review new products, operational improvements, and regulatory changes.
- Process manual adjustments and update customer credit history statuses.
- Check the quality of reported information.
- Review basic database discrepancies and prepare periodic reports.
- Maintain documentation related to the collections strategy.
- Send and monitor bulk campaigns through SMS, push notifications, and collection agencies.
- Support the operational execution of collection strategies.
- Assist customers and resolve collections-related complaints.
- Coordinate with internal teams to resolve issues.
- Issue and manage balance letters.
- Maintain and clean operational databases.
- Provide cross-functional support to collections, credit, and operations teams.
- Follow internal policies and current regulatory requirements.
आवश्यकताएँ
- Technologist or professional degree in business administration, finance, or a related field.
- At least 1–2 years of experience in back office, operations, credit, collections, or administrative work.
- Proficiency with collections management software and tools, as well as Google or Microsoft Office (Excel, Word, and PowerPoint).
- Intermediate Excel skills.
- Experience processing payments, reconciling accounts, and handling credit information.
- Knowledge of credit bureau reporting processes, such as APC or similar bureaus.
- Strong organization, attention to detail, and ability to manage high operational volumes.
- Communication skills for assisting customers and resolving complaints.
- Empathetic, supportive customer communication and strong assertive verbal and written communication skills.
- Knowledge of collections-related metrics.
- Ability to work under pressure and meet deadlines.
लाभ
- Health insurance for the employee and immediate family.
- Financing for a phone, headphones, and home office equipment, plus wellness benefits.
- 30 days of vacation.
- Annual $2,000 USD benefit for coworking travel.
- Annual $2,000 USD benefit for professional development.
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