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PayJoy
PayJoy
1001 – 5000 Zaposleni
Sponzor vizuma H1BFintechMaloprodajaTelekomunikacije
PayJoy je fintech podjetje, ki širi dostop do pametnih telefonov in finančnih storitev prek kreditov na obroke. Njegov model »kupi zdaj, plačaj pozneje« strankam na trgih, kot so Mehika, Panama, Peru, Ekvador, Brazilija, Kolumbija, Južna Afrika in Filipini, omogoča nakup pametnih telefonov v obdobju od treh do dvanajstih mesecev, ne da bi potrebovale kreditno kartico ali tradicionalni bančni račun. PayJoy ponuja tudi gotovinska posojila, ki jih je mogoče odobriti prek pametnega telefona, ter tako povezuje mobilno tehnologijo z alternativnim dostopom do financ na področjih fintecha, telekomunikacij in maloprodaje.
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Delovna mesta v podjetju

PayJoy Collections Representative

Support PayJoy’s collections operations in Panama by processing payments, maintaining credit bureau records, and coordinating customer support and collection campaigns. The role combines operational reporting, data quality, payment reconciliation, and compliance with internal policies and regulatory requirements.

PAPanamaHibridnoPolni delovni časJuniorZahtevani Jezik: španščinaPredstavnikSplošno

Opis

  • Apply cheque payments on a weekly basis.
  • Provide operational support to payment processors and follow up on issues affecting collections.
  • Meet required service level agreements to help prevent legal risks.
  • Manage bulk credit bureau updates and keep outdated references below 3%.
  • Attend meetings with APC to review new products, operational improvements, and regulatory changes.
  • Process manual adjustments and update customer credit history statuses.
  • Check the quality of reported information.
  • Review basic database discrepancies and prepare periodic reports.
  • Maintain documentation related to the collections strategy.
  • Send and monitor bulk campaigns through SMS, push notifications, and collection agencies.
  • Support the operational execution of collection strategies.
  • Assist customers and resolve collections-related complaints.
  • Coordinate with internal teams to resolve issues.
  • Issue and manage balance letters.
  • Maintain and clean operational databases.
  • Provide cross-functional support to collections, credit, and operations teams.
  • Follow internal policies and current regulatory requirements.

Zahteve

  • Technologist or professional degree in business administration, finance, or a related field.
  • At least 1–2 years of experience in back office, operations, credit, collections, or administrative work.
  • Proficiency with collections management software and tools, as well as Google or Microsoft Office (Excel, Word, and PowerPoint).
  • Intermediate Excel skills.
  • Experience processing payments, reconciling accounts, and handling credit information.
  • Knowledge of credit bureau reporting processes, such as APC or similar bureaus.
  • Strong organization, attention to detail, and ability to manage high operational volumes.
  • Communication skills for assisting customers and resolving complaints.
  • Empathetic, supportive customer communication and strong assertive verbal and written communication skills.
  • Knowledge of collections-related metrics.
  • Ability to work under pressure and meet deadlines.

Ugodnosti

  • Health insurance for the employee and immediate family.
  • Financing for a phone, headphones, and home office equipment, plus wellness benefits.
  • 30 days of vacation.
  • Annual $2,000 USD benefit for coworking travel.
  • Annual $2,000 USD benefit for professional development.

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