PayJoy
PayJoy
PayJoy yra finansinių technologijų įmonė, plečianti galimybes įsigyti išmaniuosius telefonus ir naudotis finansinėmis paslaugomis, teikdama išsimokėtinio kredito paslaugas. Jos modelis „pirk dabar, mokėk vėliau“ leidžia klientams tokiose rinkose kaip Meksika, Panama, Peru, Ekvadoras, Brazilija, Kolumbija, Pietų Afrika ir Filipinai įsigyti išmaniuosius telefonus per tris–dvylika mėnesių, neturint kredito kortelės ar tradicinės banko sąskaitos. PayJoy taip pat teikia grynųjų pinigų paskolas, kurios gali būti patvirtintos naudojantis išmaniuoju telefonu, taip sujungdama mobiliąsias technologijas su alternatyviomis finansinėmis paslaugomis finansinių technologijų, telekomunikacijų ir mažmeninės prekybos srityse.

PayJoy Collections Representative

Support PayJoy’s collections operations in Panama by processing payments, maintaining credit bureau records, and coordinating customer support and collection campaigns. The role combines operational reporting, data quality, payment reconciliation, and compliance with internal policies and regulatory requirements.

Aprašymas

  • Apply cheque payments on a weekly basis.
  • Provide operational support to payment processors and follow up on issues affecting collections.
  • Meet required service level agreements to help prevent legal risks.
  • Manage bulk credit bureau updates and keep outdated references below 3%.
  • Attend meetings with APC to review new products, operational improvements, and regulatory changes.
  • Process manual adjustments and update customer credit history statuses.
  • Check the quality of reported information.
  • Review basic database discrepancies and prepare periodic reports.
  • Maintain documentation related to the collections strategy.
  • Send and monitor bulk campaigns through SMS, push notifications, and collection agencies.
  • Support the operational execution of collection strategies.
  • Assist customers and resolve collections-related complaints.
  • Coordinate with internal teams to resolve issues.
  • Issue and manage balance letters.
  • Maintain and clean operational databases.
  • Provide cross-functional support to collections, credit, and operations teams.
  • Follow internal policies and current regulatory requirements.

Reikalavimai

  • Technologist or professional degree in business administration, finance, or a related field.
  • At least 1–2 years of experience in back office, operations, credit, collections, or administrative work.
  • Proficiency with collections management software and tools, as well as Google or Microsoft Office (Excel, Word, and PowerPoint).
  • Intermediate Excel skills.
  • Experience processing payments, reconciling accounts, and handling credit information.
  • Knowledge of credit bureau reporting processes, such as APC or similar bureaus.
  • Strong organization, attention to detail, and ability to manage high operational volumes.
  • Communication skills for assisting customers and resolving complaints.
  • Empathetic, supportive customer communication and strong assertive verbal and written communication skills.
  • Knowledge of collections-related metrics.
  • Ability to work under pressure and meet deadlines.

Privalumai

  • Health insurance for the employee and immediate family.
  • Financing for a phone, headphones, and home office equipment, plus wellness benefits.
  • 30 days of vacation.
  • Annual $2,000 USD benefit for coworking travel.
  • Annual $2,000 USD benefit for professional development.

Susiję darbai

Trinidad Benham

IT Business Analyst III, Application Support

Trinidad Benham

Lead ERP and business application analysis, testing, implementation, and support at employee-owned Trinidad Benham. Partner with operations, finance, and supply chain teams to improve business workflows.

Atidaryti
RELX

Business Analyst I, Remote (US)

RELX

Support LexisNexis Risk Solutions’ VitalIQ government technology products by gathering requirements, documenting workflows, and testing application features. This entry-level role is remote across the United States.

Atidaryti
Universities of Wisconsin

Financial Aid Business Analyst, PeopleSoft

Universities of Wisconsin

Configure and support PeopleSoft financial aid systems at the University of Wisconsin–Green Bay, with responsibility for compliance, reporting, and issue resolution. Lead a team and improve processes while partnering with campus stakeholders.

Atidaryti
Metronet

Community Development Manager, Florida Remote

Metronet

Grow Metronet’s residential fiber footprint by building partnerships with developers, builders, homeowner associations, and utilities. Secure development agreements and advance sales growth across multiple markets.

Atidaryti
RELX

Remote Business Analyst I at RELX

RELX

Support RELX’s VitalIQ government technology solutions by gathering requirements, documenting workflows, and testing features. Work with government and law enforcement customers in this entry-level analyst role.

Atidaryti