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Express Chipping
1 – 10 Darbuotojai
B2BStatybaTransportas
Express Chipping serves ready-mix concrete producers and construction businesses with on-site chipping, silo and plant equipment cleaning, and fleet maintenance for concrete trucks. Founded in 1997, the company deploys crews across the United States to help keep fleets operating and plants running efficiently. Its services also include LoadKill, a proprietary product for recovering lost loads.
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Darbai įmonėje

Social Media and Reputation Specialist

Manage TurFresh’s social channels and online reputation for an artificial turf cleaning company. Build community engagement and generate customer inquiries.

ARArgentinaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSocialinių tinklų vadybininkas

Aprašymas

  • Represent TurFresh across its social channels and manage its online community.
  • Respond to every Google Business Profile, Yelp, and Birdseye review within 48 hours.
  • Address negative reviews and public complaints, move discussions offline, and escalate issues to Customer Service.
  • Create and maintain guidelines for responding to reviews.
  • Partner with Customer Service to encourage more customer reviews.
  • Track ratings, review volume, response rates, and recurring themes by location.
  • Reply to comments, direct messages, and mentions across social platforms.
  • Monitor local groups, Reddit, and review sites for conversations about TurFresh, competitors, and turf care.
  • Direct sales and service inquiries to Customer Service through GoHighLevel.
  • Prepare a weekly listening digest covering questions, objections, complaints, competitor activity, and content ideas.
  • Build a weekly channel calendar from the content pillars.
  • Write hooks, captions, story copy, and calls to action for each channel.
  • Brief creative resources and make basic visual edits.
  • Coordinate content capture in the field with technicians.
  • Schedule and publish content through GoHighLevel Social Planner on Instagram, Facebook, TikTok, and YouTube.
  • Review and approve AI-generated calendars, captions, replies, and reports; refine prompts and brand voice guidelines.
  • Report weekly on publishing and performance, with organic and paid results shown separately.
  • Plan and run copy and format tests, then document the findings.

Reikalavimai

  • At least three years managing social media and online communities for a brand or agency.
  • Excellent written English, with a natural tone for U.S. homeowners.
  • Demonstrated experience in community management.
  • Experience managing brand reputation and handling high volumes of reviews on Google Business Profile, Yelp, or Birdseye.
  • Experience with social listening tools, either native platform tools or services such as Sprout Social or Brand24.
  • Demonstrated results supported by metrics, including channel growth and post performance.
  • Basic visual editing skills with Canva, CapCut, or similar tools.
  • Able to use AI for drafting while maintaining quality, accuracy, and sound brand judgment.
  • Organized and self-directed, with the ability to follow through and escalate early with a recommendation.

Privalumai

  • Full-time employment.
  • Remote work arrangement.
  • Work-hour overlap with U.S. Pacific Time business hours.

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