Payroll Specialist and HR Administrator
sparkm
Manage German payroll, timekeeping, reporting, and HR administration for an international technology company. Help improve and digitize HR operations.
Deschide
PayJoy este o companie de tehnologie financiară care extinde accesul la smartphone-uri și servicii financiare prin credite plătite în rate. Modelul său „cumpără acum, plătește mai târziu” le permite clienților din piețe precum Mexic, Panama, Peru, Ecuador, Brazilia, Columbia, Africa de Sud și Filipine să cumpere smartphone-uri pe o perioadă de trei până la douăsprezece luni, fără a depinde de un card de credit sau de un cont bancar tradițional. PayJoy oferă și împrumuturi în numerar care pot fi aprobate prin intermediul unui smartphone, combinând tehnologia mobilă cu accesul financiar alternativ în domeniile fintech, telecomunicațiilor și comerțului cu amănuntul.
PayJoy Collections Representative
Support PayJoy’s collections operations in Panama by processing payments, maintaining credit bureau records, and coordinating customer support and collection campaigns. The role combines operational reporting, data quality, payment reconciliation, and compliance with internal policies and regulatory requirements.
Descriere
- Apply cheque payments on a weekly basis.
- Provide operational support to payment processors and follow up on issues affecting collections.
- Meet required service level agreements to help prevent legal risks.
- Manage bulk credit bureau updates and keep outdated references below 3%.
- Attend meetings with APC to review new products, operational improvements, and regulatory changes.
- Process manual adjustments and update customer credit history statuses.
- Check the quality of reported information.
- Review basic database discrepancies and prepare periodic reports.
- Maintain documentation related to the collections strategy.
- Send and monitor bulk campaigns through SMS, push notifications, and collection agencies.
- Support the operational execution of collection strategies.
- Assist customers and resolve collections-related complaints.
- Coordinate with internal teams to resolve issues.
- Issue and manage balance letters.
- Maintain and clean operational databases.
- Provide cross-functional support to collections, credit, and operations teams.
- Follow internal policies and current regulatory requirements.
Cerințe
- Technologist or professional degree in business administration, finance, or a related field.
- At least 1–2 years of experience in back office, operations, credit, collections, or administrative work.
- Proficiency with collections management software and tools, as well as Google or Microsoft Office (Excel, Word, and PowerPoint).
- Intermediate Excel skills.
- Experience processing payments, reconciling accounts, and handling credit information.
- Knowledge of credit bureau reporting processes, such as APC or similar bureaus.
- Strong organization, attention to detail, and ability to manage high operational volumes.
- Communication skills for assisting customers and resolving complaints.
- Empathetic, supportive customer communication and strong assertive verbal and written communication skills.
- Knowledge of collections-related metrics.
- Ability to work under pressure and meet deadlines.
Beneficii
- Health insurance for the employee and immediate family.
- Financing for a phone, headphones, and home office equipment, plus wellness benefits.
- 30 days of vacation.
- Annual $2,000 USD benefit for coworking travel.
- Annual $2,000 USD benefit for professional development.
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