TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Front-End Developer in Singapore

Manage workforce operations for TDCX in Singapore, including attendance, scheduling, and KPI reporting. Maintain accurate workforce data and deliver timely reports in support of the company’s customer experience operations.

विवरण

  • Manage leave, attendance, scheduling, and related workforce operations.
  • Recommend improvements to tools, resources, procedures, and guidelines to support efficient workflows.
  • Track performance trends and prepare monthly and annual agent KPI reports.
  • Escalate performance variances to the immediate supervisor for appropriate action.
  • Maintain workforce data that is usable, relevant, accurate, representative, and objective.
  • Prepare and distribute daily, weekly, monthly, and ad hoc reports to the appropriate recipients on schedule.
  • Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Relevant work experience of approximately two years is preferred, though fresh graduates may apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to work effectively and manage multiple tasks in a fast-paced environment.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English communication skills, plus proficiency in the language of the supported market.

लाभ

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • A positive workplace culture focused on future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Professional coaching and mentoring.
  • Opportunity to work for a globally recognized company with numerous industry awards.

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