TDCX
TDCX
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.

Front-End Developer in Singapore

Manage workforce operations for TDCX in Singapore, including attendance, scheduling, and KPI reporting. Maintain accurate workforce data and deliver timely reports in support of the company’s customer experience operations.

Aprašymas

  • Manage leave, attendance, scheduling, and related workforce operations.
  • Recommend improvements to tools, resources, procedures, and guidelines to support efficient workflows.
  • Track performance trends and prepare monthly and annual agent KPI reports.
  • Escalate performance variances to the immediate supervisor for appropriate action.
  • Maintain workforce data that is usable, relevant, accurate, representative, and objective.
  • Prepare and distribute daily, weekly, monthly, and ad hoc reports to the appropriate recipients on schedule.
  • Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Reikalavimai

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Relevant work experience of approximately two years is preferred, though fresh graduates may apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to work effectively and manage multiple tasks in a fast-paced environment.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English communication skills, plus proficiency in the language of the supported market.

Privalumai

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • A positive workplace culture focused on future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Professional coaching and mentoring.
  • Opportunity to work for a globally recognized company with numerous industry awards.

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