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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Front-End Developer in Singapore
Manage workforce operations for TDCX in Singapore, including attendance, scheduling, and KPI reporting. Maintain accurate workforce data and deliver timely reports in support of the company’s customer experience operations.
Description
- Manage leave, attendance, scheduling, and related workforce operations.
- Recommend improvements to tools, resources, procedures, and guidelines to support efficient workflows.
- Track performance trends and prepare monthly and annual agent KPI reports.
- Escalate performance variances to the immediate supervisor for appropriate action.
- Maintain workforce data that is usable, relevant, accurate, representative, and objective.
- Prepare and distribute daily, weekly, monthly, and ad hoc reports to the appropriate recipients on schedule.
- Carry out other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Relevant work experience of approximately two years is preferred, though fresh graduates may apply.
- Strong time management skills and the drive to exceed expectations.
- Ability to work effectively and manage multiple tasks in a fast-paced environment.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English communication skills, plus proficiency in the language of the supported market.
Benefits
- Competitive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities.
- A positive workplace culture focused on future growth.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Professional coaching and mentoring.
- Opportunity to work for a globally recognized company with numerous industry awards.
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