easybill GmbH
easybill GmbH
11 – 50 कर्मचारी
B2BSaaSई-कॉमर्स
easybill GmbH एक जर्मन SaaS कंपनी है, जिसकी स्थापना 2007 में हुई थी। यह फ्रीलांसरों, छोटे व्यवसायों और ऑनलाइन खुदरा विक्रेताओं के लिए क्लाउड-आधारित इनवॉइसिंग और दस्तावेज़-प्रबंधन सॉफ़्टवेयर विकसित करती है। इसका प्लेटफ़ॉर्म इलेक्ट्रॉनिक इनवॉइसिंग, बिलिंग वर्कफ़्लो और बिक्री-प्रक्रिया ऑटोमेशन के साथ-साथ लोकप्रिय मार्केटप्लेस और अकाउंटिंग सिस्टम के एकीकरण का समर्थन करता है। यह सेवा जर्मन GoBD आवश्यकताओं और आगामी EU ई-इनवॉइसिंग नियमों के अनुपालन में सहायता करने के लिए बनाई गई है, जिससे B2B और ई-कॉमर्स ग्राहक अपनी बिलिंग अधिक कुशलता से संभाल सकते हैं।

Customer Success Manager – Remote in Germany

Join easybill to support customers using its cloud-based invoicing software. Lead onboarding, build lasting relationships, and drive account growth through cross-selling and upselling.

विवरण

  • Own the successful onboarding of new customers from start to finish
  • Deliver streamlined, effective onboarding experiences
  • Create and lead engaging training sessions and webinars
  • Identify customer needs quickly and tailor onboarding accordingly
  • Assess accounts for cross-selling and upselling potential
  • Present additional services and upgrades with confidence
  • Develop and sustain strong customer relationships
  • Serve as the primary customer contact and maintain excellent communication
  • Grow the customer base while improving retention
  • Achieve and exceed targets for onboarding success, customer satisfaction, and cross-selling and upselling revenue

आवश्यकताएँ

  • Demonstrated experience in Customer Success, Sales, or Customer Care, preferably within SaaS
  • Excellent communication skills and confidence in customer-facing interactions
  • Collaborative team member who contributes actively in a dynamic environment
  • Proactive, goal-oriented working style
  • Ability to recognize cross-selling and upselling opportunities
  • Empathetic approach with the ability to build customer trust quickly
  • Ability to contribute effectively within a dynamic, rapidly growing team

लाभ

  • Remote-first role with a team distributed across Germany
  • Access to a rented Mallorca villa for workation stays combining work and relaxation
  • Flexible, trust-based working environment that values personal responsibility
  • Opportunity to influence company strategy and culture
  • Supportive team environment focused on innovative solutions
  • Competitive compensation and opportunities for professional growth
  • Regular team events and ongoing professional development
  • 30 days of annual leave
  • Permanent employment contract

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