easybill GmbH
easybill GmbH
11 – 50 Қызметкерлер
B2BSaaSЭлектрондық коммерция
easybill GmbH — 2007 жылы құрылған, фрилансерлерге, шағын кәсіпорындарға және онлайн бөлшек саудагерлерге арналған бұлттық шот ұсыну және құжаттарды басқару бағдарламалық жасақтамасын әзірлейтін неміс SaaS компаниясы. Оның платформасы электрондық шот ұсынуды, шоттарды рәсімдеу үдерістерін және сату үдерістерін автоматтандыруды қолдайды, сондай-ақ танымал маркетплейстермен және бухгалтерлік есеп жүйелерімен интеграцияларды ұсынады. Қызмет немістің GoBD талаптарына және алдағы ЕО-ның электрондық шот ұсыну жөніндегі міндеттемелеріне сәйкестікті қолдауға бағытталған, бұл B2B және электрондық коммерция клиенттеріне шот ұсыну үдерістерін тиімдірек басқаруға көмектеседі.

Customer Success Manager – Remote in Germany

Join easybill to support customers using its cloud-based invoicing software. Lead onboarding, build lasting relationships, and drive account growth through cross-selling and upselling.

Сипаттама

  • Own the successful onboarding of new customers from start to finish
  • Deliver streamlined, effective onboarding experiences
  • Create and lead engaging training sessions and webinars
  • Identify customer needs quickly and tailor onboarding accordingly
  • Assess accounts for cross-selling and upselling potential
  • Present additional services and upgrades with confidence
  • Develop and sustain strong customer relationships
  • Serve as the primary customer contact and maintain excellent communication
  • Grow the customer base while improving retention
  • Achieve and exceed targets for onboarding success, customer satisfaction, and cross-selling and upselling revenue

Талаптар

  • Demonstrated experience in Customer Success, Sales, or Customer Care, preferably within SaaS
  • Excellent communication skills and confidence in customer-facing interactions
  • Collaborative team member who contributes actively in a dynamic environment
  • Proactive, goal-oriented working style
  • Ability to recognize cross-selling and upselling opportunities
  • Empathetic approach with the ability to build customer trust quickly
  • Ability to contribute effectively within a dynamic, rapidly growing team

Артықшылықтар

  • Remote-first role with a team distributed across Germany
  • Access to a rented Mallorca villa for workation stays combining work and relaxation
  • Flexible, trust-based working environment that values personal responsibility
  • Opportunity to influence company strategy and culture
  • Supportive team environment focused on innovative solutions
  • Competitive compensation and opportunities for professional growth
  • Regular team events and ongoing professional development
  • 30 days of annual leave
  • Permanent employment contract

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