Nutrafol
Nutrafol
Nutrafol ऐसे हेयर ग्रोथ सप्लीमेंट विकसित करता है जो बालों के स्वास्थ्य को समग्र स्वास्थ्य से जोड़ते हैं। इसके विज्ञान-आधारित फ़ॉर्मूले तनाव, हार्मोनल बदलाव और पोषण सहित बालों के पतले होने से जुड़े कारकों पर ध्यान देते हैं। इसके उत्पाद अलग-अलग आयु समूहों और जीवन के चरणों, जिनमें प्रसवोत्तर अवधि और मेनोपॉज़ भी शामिल हैं, की विभिन्न आवश्यकताओं के लिए तैयार किए गए हैं। स्वास्थ्य सेवा और उपभोक्ता वेलनेस के संगम पर काम करते हुए, Nutrafol अपने ग्रोथ प्लान एडवाइज़र और प्राकृतिक चिकित्सा विशेषज्ञों के माध्यम से व्यक्तिगत मार्गदर्शन भी प्रदान करता है।

Customer Experience Associate

Support Nutrafol customers as they use the company’s clinically tested hair wellness products. Resolve questions, escalations, and product navigation issues by phone, email, and chat.

विवरण

  • Serve as the initial point of contact for customers by phone, email, chat, and other channels.
  • Resolve complex questions and escalations, guiding customers toward solutions.
  • Help customers navigate Nutrafol’s website and product range.
  • Build expert knowledge of Nutrafol products.
  • Create thoughtful, customer-specific solutions that go beyond scripted responses.
  • Manage growing queues and priorities, take on assigned projects, and help improve customer experience operations.
  • Report to the Manager of Customer Experience.

आवश्यकताएँ

  • Bring 1–3 years of direct customer support experience by phone, email, or chat, including answering routine questions and resolving complaints; e-commerce or fast-moving startup experience is preferred.
  • Use Zendesk, Salesforce, Microsoft Office, and Google Workspace proficiently.
  • Communicate exceptionally well in writing and conversation.
  • Show curiosity about health and wellness science and the ability to discuss products knowledgeably.
  • English/Spanish bilingual ability is a plus.

लाभ

  • Work remotely.
  • Receive comprehensive medical, dental, and vision coverage, including an FSA/HSA program.
  • Participate in a 401(k) plan with employer matching.
  • Earn quarterly bonuses through the bonus program.
  • Use flexible paid time off.
  • Take two company-wide wellness breaks each day.
  • Enjoy a company-provided lunch every Tuesday and Thursday through Seamless or Grubhub.
  • Receive a monthly wellness stipend.
  • Receive a monthly internet stipend.
  • Receive a monthly mobile phone stipend.
  • Receive an annual learning and development stipend.
  • Get a complimentary Headspace meditation app membership.
  • Receive a free monthly Nutrafol subscription.
  • Access pet insurance discounts and benefits.

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