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Nutrafol шаштың саулығын жалпы әл-ауқатпен байланыстыратын, шаш өсуіне арналған тағамдық қоспалар әзірлейді. Оның ғылыми негізделген формулалары стресс, гормондық өзгерістер және тамақтануды қоса алғанда, шаштың жұқаруына байланысты факторларды ескереді. Өнімдер босанғаннан кейінгі кезең мен менопаузаны қоса алғанда, әртүрлі жас топтары мен өмір кезеңдеріндегі қажеттіліктерге сай жасалған. Денсаулық сақтау мен тұтынушылық әл-ауқат салаларының тоғысында жұмыс істейтін Nutrafol өсу жоспарының кеңесшісі және натуропат-дәрігерлер арқылы жекелендірілген нұсқаулық та ұсынады.
Customer Experience Associate
Support Nutrafol customers as they use the company’s clinically tested hair wellness products. Resolve questions, escalations, and product navigation issues by phone, email, and chat.
Сипаттама
- Serve as the initial point of contact for customers by phone, email, chat, and other channels.
- Resolve complex questions and escalations, guiding customers toward solutions.
- Help customers navigate Nutrafol’s website and product range.
- Build expert knowledge of Nutrafol products.
- Create thoughtful, customer-specific solutions that go beyond scripted responses.
- Manage growing queues and priorities, take on assigned projects, and help improve customer experience operations.
- Report to the Manager of Customer Experience.
Талаптар
- Bring 1–3 years of direct customer support experience by phone, email, or chat, including answering routine questions and resolving complaints; e-commerce or fast-moving startup experience is preferred.
- Use Zendesk, Salesforce, Microsoft Office, and Google Workspace proficiently.
- Communicate exceptionally well in writing and conversation.
- Show curiosity about health and wellness science and the ability to discuss products knowledgeably.
- English/Spanish bilingual ability is a plus.
Артықшылықтар
- Work remotely.
- Receive comprehensive medical, dental, and vision coverage, including an FSA/HSA program.
- Participate in a 401(k) plan with employer matching.
- Earn quarterly bonuses through the bonus program.
- Use flexible paid time off.
- Take two company-wide wellness breaks each day.
- Enjoy a company-provided lunch every Tuesday and Thursday through Seamless or Grubhub.
- Receive a monthly wellness stipend.
- Receive a monthly internet stipend.
- Receive a monthly mobile phone stipend.
- Receive an annual learning and development stipend.
- Get a complimentary Headspace meditation app membership.
- Receive a free monthly Nutrafol subscription.
- Access pet insurance discounts and benefits.
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