Nutrafol
Nutrafol
Nutrafol dezvoltă suplimente pentru creșterea părului, conectând sănătatea părului cu starea generală de bine. Formulele sale susținute de cercetări științifice vizează factorii asociați cu subțierea părului, inclusiv stresul, schimbările hormonale și alimentația, iar produsele sunt concepute pentru nevoi diferite, în funcție de grupele de vârstă și etapele vieții, inclusiv perioada de după naștere și menopauza. Activând la intersecția dintre îngrijirea sănătății și bunăstarea consumatorilor, Nutrafol oferă și îndrumare personalizată prin intermediul unui consilier pentru planul de creștere a părului și al medicilor naturopați.

Customer Experience Associate

Support Nutrafol customers as they use the company’s clinically tested hair wellness products. Resolve questions, escalations, and product navigation issues by phone, email, and chat.

Descriere

  • Serve as the initial point of contact for customers by phone, email, chat, and other channels.
  • Resolve complex questions and escalations, guiding customers toward solutions.
  • Help customers navigate Nutrafol’s website and product range.
  • Build expert knowledge of Nutrafol products.
  • Create thoughtful, customer-specific solutions that go beyond scripted responses.
  • Manage growing queues and priorities, take on assigned projects, and help improve customer experience operations.
  • Report to the Manager of Customer Experience.

Cerințe

  • Bring 1–3 years of direct customer support experience by phone, email, or chat, including answering routine questions and resolving complaints; e-commerce or fast-moving startup experience is preferred.
  • Use Zendesk, Salesforce, Microsoft Office, and Google Workspace proficiently.
  • Communicate exceptionally well in writing and conversation.
  • Show curiosity about health and wellness science and the ability to discuss products knowledgeably.
  • English/Spanish bilingual ability is a plus.

Beneficii

  • Work remotely.
  • Receive comprehensive medical, dental, and vision coverage, including an FSA/HSA program.
  • Participate in a 401(k) plan with employer matching.
  • Earn quarterly bonuses through the bonus program.
  • Use flexible paid time off.
  • Take two company-wide wellness breaks each day.
  • Enjoy a company-provided lunch every Tuesday and Thursday through Seamless or Grubhub.
  • Receive a monthly wellness stipend.
  • Receive a monthly internet stipend.
  • Receive a monthly mobile phone stipend.
  • Receive an annual learning and development stipend.
  • Get a complimentary Headspace meditation app membership.
  • Receive a free monthly Nutrafol subscription.
  • Access pet insurance discounts and benefits.

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