LogoFresh Jobs Ahead
Nutrafol
Nutrafol
51 – 200 Employees
ConsultingFood & BeverageHealthcare
Nutrafol develops hair growth supplements that connect hair health with broader wellness. Its science-backed formulas address factors associated with hair thinning, including stress, hormonal changes, and nutrition, with products designed for different needs across age groups and life stages, including postpartum and menopause. Operating at the intersection of healthcare and consumer wellness, Nutrafol also provides personalized guidance through its growth plan advisor and naturopathic doctors.
LinkedIn
Company Jobs

Customer Experience Associate

Support Nutrafol customers as they use the company’s clinically tested hair wellness products. Resolve questions, escalations, and product navigation issues by phone, email, and chat.

USUnited States
$50,000 – $55,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Serve as the initial point of contact for customers by phone, email, chat, and other channels.
  • Resolve complex questions and escalations, guiding customers toward solutions.
  • Help customers navigate Nutrafol’s website and product range.
  • Build expert knowledge of Nutrafol products.
  • Create thoughtful, customer-specific solutions that go beyond scripted responses.
  • Manage growing queues and priorities, take on assigned projects, and help improve customer experience operations.
  • Report to the Manager of Customer Experience.

Requirements

  • Bring 1–3 years of direct customer support experience by phone, email, or chat, including answering routine questions and resolving complaints; e-commerce or fast-moving startup experience is preferred.
  • Use Zendesk, Salesforce, Microsoft Office, and Google Workspace proficiently.
  • Communicate exceptionally well in writing and conversation.
  • Show curiosity about health and wellness science and the ability to discuss products knowledgeably.
  • English/Spanish bilingual ability is a plus.

Benefits

  • Work remotely.
  • Receive comprehensive medical, dental, and vision coverage, including an FSA/HSA program.
  • Participate in a 401(k) plan with employer matching.
  • Earn quarterly bonuses through the bonus program.
  • Use flexible paid time off.
  • Take two company-wide wellness breaks each day.
  • Enjoy a company-provided lunch every Tuesday and Thursday through Seamless or Grubhub.
  • Receive a monthly wellness stipend.
  • Receive a monthly internet stipend.
  • Receive a monthly mobile phone stipend.
  • Receive an annual learning and development stipend.
  • Get a complimentary Headspace meditation app membership.
  • Receive a free monthly Nutrafol subscription.
  • Access pet insurance discounts and benefits.

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 Employees
INIndiaHybridFull-timeMiddleSeniorEnglish RequiredSales

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

Open