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Ricoh UK
Ricoh UK
1,001 – 5,000 कर्मचारी
कुशल कामगार वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Ricoh UK कनेक्टेड तकनीक, कार्यस्थल सेवाओं और व्यावसायिक प्रक्रिया विशेषज्ञता के माध्यम से संगठनों को अपने काम करने के तरीके बेहतर बनाने में मदद करता है। इसकी सेवाओं में प्रबंधित प्रिंटिंग, क्लाउड और इंफ्रास्ट्रक्चर सेवाएँ, साइबर सुरक्षा, डिजिटल प्रिंटिंग और प्रक्रिया प्रबंधन के साथ-साथ प्रिंटर और स्कैनर जैसे कार्यालय तथा उत्पादन उपकरण शामिल हैं। कंपनी आईटी और मीडिया उत्पादों की खरीद के लिए एक ई-कॉमर्स प्लेटफ़ॉर्म भी उपलब्ध कराती है। इसका काम व्यावहारिक डिजिटल कार्यस्थल परिवर्तन, सहयोग, कर्मचारी अनुभव और अधिक टिकाऊ, ग्राहक-केंद्रित संचालन पर केंद्रित है।
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कंपनी की नौकरियाँ

Customer Billing Administrator

Manage customer billing operations for Ricoh, including invoices, contracts, account data, and billing issue resolution. Support internal and external customers by investigating discrepancies and maintaining accurate records.

USसंयुक्त राज्यAZएरिज़ोनाTXटेक्सासहाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीबिलिंग विशेषज्ञ

विवरण

  • Respond to customer questions about billing, order status, deliveries, and cancellations.
  • Enter maintenance and contract details into the billing system.
  • Collect meter readings, purchase order numbers, and other information needed for billing.
  • Coordinate with Ricoh locations to investigate and resolve billing discrepancies.
  • Create and maintain contract records and billing information.
  • Protect database accuracy by verifying customer details and record changes.
  • Work with Sales, Operations, management, and other internal teams to resolve issues and provide answers.
  • Handle invoice and account-option calls while proactively addressing unresolved customer concerns.
  • Request credit memos for incorrect or amended billing.
  • Remove maintenance and contract records when equipment is decommissioned.
  • Provide management with a monthly report of unbilled contract information.
  • Promote Ricoh products and services.
  • Prepare detailed reports and spreadsheets as requested.
  • Support the coaching and mentoring of junior team members.
  • Participate in team meetings and daily huddles.
  • Identify opportunities to improve interdepartmental processes and efficiency.
  • Help colleagues resolve customer concerns and complex issues.
  • Work occasional overtime to meet deadlines.
  • Complete other assigned duties.

आवश्यकताएँ

  • High school diploma or equivalent.
  • At least three years of business experience, including experience with Ricoh and/or general business operations.
  • One to two years of customer billing experience preferred.
  • Experience using an MRP-style inventory or purchasing system preferred.
  • Proficiency with computer data entry, Internet or intranet systems, and Microsoft Outlook.
  • Strong numerical and mathematical skills.
  • Proficiency with Microsoft Excel and Word.
  • Comfort using PCs and learning related systems.
  • Strong customer-service orientation and telephone skills.
  • Excellent interpersonal and communication abilities.
  • Strong organization skills and the ability to manage multiple tasks.
  • Flexibility to adjust availability when the work schedule requires it.
  • Ability to perform duties that require critical thinking.
  • This is a non-driver position.

लाभ

  • Several medical, dental, life, and disability insurance options.
  • 401(k) Retirement Savings Plan.
  • Health Savings Account.
  • Flexible Spending Account.
  • Tuition assistance programs for team members.
  • Paid vacation time.
  • Paid annual holidays.
  • Additional benefits supporting health, wellness, and continued personal and professional development.

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