Veeam Software उन संगठनों के लिए डेटा लचीलेपन और सुरक्षा सॉफ़्टवेयर विकसित करता है जो हाइब्रिड, मल्टी-क्लाउड, वर्चुअल, भौतिक और SaaS वर्कलोड का प्रबंधन करते हैं। इसका Veeam Data Platform बैकअप, रिकवरी, सुरक्षा, स्टोरेज और डेटा इंटेलिजेंस क्षमताओं को एक साथ लाता है तथा Microsoft 365, AWS और Google Cloud जैसी सेवाओं के लिए सहायता प्रदान करता है। कंपनी के उत्पाद व्यवसायों को महत्वपूर्ण जानकारी सुरक्षित रखने, रैंसमवेयर सहित व्यवधानों का सामना करने और बदलते बुनियादी ढाँचा वातावरणों में डेटा प्रबंधित करने में मदद करने के लिए बनाए गए हैं। Veeam का कार्य एंटरप्राइज़ सॉफ़्टवेयर और SaaS-केंद्रित डेटा प्रबंधन तक फैला हुआ है, जिससे बैकअप, क्लाउड, साइबर सुरक्षा और लचीले IT संचालन में रुचि रखने वाले पेशेवरों के लिए अवसर बनते हैं।
Commercial Customer Success Renewals Representative
Manage commercial subscription renewals for Veeam, driving customer retention, account expansion, accurate forecasting, and growth through channel partners.
विवरण
- Meet or exceed renewal and expansion targets across the assigned Commercial territory.
- Manage renewals from start to finish for a high-volume customer portfolio.
- Build and maintain a renewal pipeline, contacting customers up to six months before contracts expire.
- Review pipeline data, forecast renewal results, assess risks and opportunities, and plan to meet targets.
- Explain the value of Veeam solutions to customers and identify license upgrades, account expansion, and additional product opportunities.
- Address churn risks and plan renewal closures with internal teams and channel partners.
- Reconnect with customers whose support contracts have lapsed.
- Build channel partner relationships that support renewals and additional license sales.
- Negotiate renewal proposals and commercial terms.
- Work with Sales, Customer Success, Deal Desk, Legal, and other teams to resolve renewal issues and complex transactions.
- Keep customer, partner, opportunity, and renewal records accurate in company systems.
- Maintain data quality, pipeline records, and forecast accuracy.
- Set priorities to meet renewal deadlines, performance measures, and business goals.
- Follow Veeam's renewal practices and operating schedule.
आवश्यकताएँ
- At least three years of relevant experience in sales, account management, renewals, customer success, or a related commercial role.
- A track record of meeting or exceeding sales targets, renewal quotas, or other performance measures.
- Commercial judgment, including the ability to spot revenue opportunities and negotiate effectively.
- Strong analytical skills, including Excel proficiency and the ability to interpret data, identify trends, and draw actionable insights.
- Experience managing customer accounts, preferably in a high-volume, target-driven setting.
- Strong customer engagement and relationship-building skills.
- Excellent communication, negotiation, and problem-solving skills.
- A proactive, resilient, self-directed approach, with willingness to make outbound calls and follow up consistently with customers and partners.
- Experience with CRM software for pipeline management, forecasting, and activity tracking.
- Knowledge of IT solutions, software subscriptions, licensing, or technology products is an advantage.
लाभ
- Paid annual leave, four additional global VeeaMe self-care days, and 24 paid volunteer hours each year through Veeam Cares.
- A Flexible Spending Allowance for medical, dental, vision, wellness, fitness, and technology expenses.
- Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and events such as the annual Global Day of Learning.