Expleo Group
Expleo Group
Expleo Group tashkilotlarga operatsiyalarini transformatsiya qilish, murakkab mahsulotlarni ishlab chiqish hamda ishlab chiqarish va sifat jarayonlarini takomillashtirishda yordam beradigan global muhandislik, texnologiya va konsalting hamkoridir. Kompaniya faoliyati konsalting, mudofaa va logistika sohalarini qamrab oladi; uning imkoniyatlari sun’iy intellekt, raqamlashtirish va kiberxavfsizlik yo‘nalishlarini ham o‘z ichiga oladi. 1966-yilda tashkil etilgan Expleo innovatsiyalar va operatsion samaradorlikni qo‘llab-quvvatlash uchun 29 mamlakatda faoliyat yuritadigan 18 000 nafar mutaxassisdan iborat jamoasi bilan ellik yildan ortiq tajribani birlashtiradi.

Ukrainian Technical Support Specialist, Bucharest (Hybrid)

Provide automotive technical support in Ukrainian for Expleo in Bucharest, resolving and tracking cases, escalating complex issues, and keeping support documentation up to date.

Tavsif

  • Assess support requests and recommend solutions using the available information and technical knowledge.
  • Escalate unresolved Level 1 cases to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while handling requests.
  • Cover colleagues’ support requests during absences to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement where appropriate.
  • Suggest additions or updates to knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

Talablar

  • A technical university degree, preferably in automotive, mechanical, electrical, or electronics engineering.
  • Fluent German.
  • Intermediate to advanced English.
  • Strong interest in the automotive industry.

Imtiyozlar

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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