Expleo Group
Expleo Group
Expleo Group je globalni partner za inženiring, tehnologijo in svetovanje, ki organizacijam pomaga preoblikovati poslovanje, razvijati kompleksne izdelke ter izboljševati proizvodne in kakovostne procese. Njegovo delo zajema svetovanje, obrambo in logistiko, pri čemer ima strokovno znanje na področju umetne inteligence, digitalizacije in kibernetske varnosti. Podjetje, ustanovljeno leta 1966, združuje več kot pet desetletij izkušenj in ekipo 18.000 strokovnjakov, ki delujejo v 29 državah ter podpirajo inovacije in operativno uspešnost.

Ukrainian Technical Support Specialist, Bucharest (Hybrid)

Provide automotive technical support in Ukrainian for Expleo in Bucharest, resolving and tracking cases, escalating complex issues, and keeping support documentation up to date.

Opis

  • Assess support requests and recommend solutions using the available information and technical knowledge.
  • Escalate unresolved Level 1 cases to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while handling requests.
  • Cover colleagues’ support requests during absences to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement where appropriate.
  • Suggest additions or updates to knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

Zahteve

  • A technical university degree, preferably in automotive, mechanical, electrical, or electronics engineering.
  • Fluent German.
  • Intermediate to advanced English.
  • Strong interest in the automotive industry.

Ugodnosti

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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