Verily sog‘liqni saqlash, klinik tadqiqotlar va sun’iy intellekt sohalarida faoliyat yurituvchi, sun’iy intellektga asoslangan aniq tibbiyot kompaniyasidir. Uning dasturiy ta’minoti va modellari Verily Me, klinik ish jarayonlari hamda a’zolarni jalb qilish va sog‘liq maqsadlariga erishishda yo‘l-yo‘riq ko‘rsatishga yordam beradigan tibbiy xizmat yechimlari kabi vositalar orqali yanada aniqroq prognoz qilinadigan va shaxsiylashtirilgan tibbiy yordamni qo‘llab-quvvatlaydi. Verily, shuningdek, ko‘p modal klinik va real hayot ma’lumotlarini FHIR asosidagi formatlarda tashkil etuvchi va standartlashtiruvchi tadqiqot mahsulotlarini ishlab chiqadi. Bu mahsulotlar jamoalarga klinik sinovlarni rivojlantirish va yangi tushunchalar olishda yordam beradi. Kompaniya sun’iy intellektdan foydalaniladigan tibbiy yordam va tadqiqot ish jarayonlarini ham qamrab olgan holda, klinik hamda me’yoriy xavfsizlikka e’tibor qaratib ishlaydi.
Head of Customer Success, Payer and Employer | Verily | Remote
Lead account management for Verily’s AI-enabled precision health solutions. Drive retention, adoption, renewals, and expansion among healthcare customers across the United States.
Tavsif
- Lead Account Managers responsible for onboarding, retaining, and expanding Care Delivery customer accounts
- Strengthen customer relationships and increase adoption across health plans, providers, employers, and third-party partners
- Support retention and growth by aligning customers with appropriate services, support, and program governance
- Build and sustain executive relationships with customer account leaders
- Monitor and report customer experience, implementation, account health, retention, renewal, and expansion metrics
- Establish a consistent account playbook for onboarding, training, success management, renewals, QBRs, and advocacy
- Collaborate with Account Managers to adapt playbooks to individual customer requirements
- Hire, coach, and develop Account Managers against Care Delivery customer success goals
Talablar
- At least 7 years of experience in healthcare, employer benefits, or insurance
- Demonstrated experience advising and managing relationships with senior healthcare benefits executives
- Strong listening, communication, critical thinking, and problem-solving abilities
- Experience in digital health or virtual care sales or account management
- Experience working with health plans or payers
- Strong business and financial understanding, judgment, analytical ability, and problem-solving skills
- Previous people-management experience in a rapidly growing organization
- MBA or another related advanced degree preferred
- Must not require employer-sponsored work authorization now or in the future to work in the United States
Imtiyozlar
- Bonus
- Benefits