Verily is an AI-native precision health company working across healthcare, clinical research, and artificial intelligence. Its software and models support more predictive and personalized care through tools such as Verily Me, clinician workflows, and care solutions that help engage members and guide health goals. Verily also develops research products that organize and standardize multimodal clinical and real-world data in FHIR-native formats, helping teams advance clinical trials and generate insights. The company builds with a focus on clinical and regulatory safety, including for AI-enabled care and research workflows.
Head of Customer Success, Payer and Employer | Verily | Remote
Lead account management for Verily’s AI-enabled precision health solutions. Drive retention, adoption, renewals, and expansion among healthcare customers across the United States.
United States$137,000 – $205,500 / year
RemoteFull-timeLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Lead Account Managers responsible for onboarding, retaining, and expanding Care Delivery customer accounts
- Strengthen customer relationships and increase adoption across health plans, providers, employers, and third-party partners
- Support retention and growth by aligning customers with appropriate services, support, and program governance
- Build and sustain executive relationships with customer account leaders
- Monitor and report customer experience, implementation, account health, retention, renewal, and expansion metrics
- Establish a consistent account playbook for onboarding, training, success management, renewals, QBRs, and advocacy
- Collaborate with Account Managers to adapt playbooks to individual customer requirements
- Hire, coach, and develop Account Managers against Care Delivery customer success goals
Requirements
- At least 7 years of experience in healthcare, employer benefits, or insurance
- Demonstrated experience advising and managing relationships with senior healthcare benefits executives
- Strong listening, communication, critical thinking, and problem-solving abilities
- Experience in digital health or virtual care sales or account management
- Experience working with health plans or payers
- Strong business and financial understanding, judgment, analytical ability, and problem-solving skills
- Previous people-management experience in a rapidly growing organization
- MBA or another related advanced degree preferred
- Must not require employer-sponsored work authorization now or in the future to work in the United States
Benefits
- Bonus
- Benefits