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Nory
Nory
51 – 200 Xodimlar
KonsaltingLogistikaOziq-ovqat va ichimliklar
Nory builds an AI-powered operations platform for the restaurant industry. Its tools bring business intelligence, inventory and supply chain management, workforce planning, and payroll services together to help restaurant teams forecast sales, coordinate staffing, and manage stock. Nory serves independent restaurants, multi-location brands, franchise networks, and enterprise groups, with features designed to support consistent operations, control waste, and protect margins. The company also offers growth financing tailored to restaurants.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager, Restaurant Software

Manage renewals, account growth, and customer outcomes for Nory’s SMB and mid-market restaurant clients. The hybrid role is based in New York and partners with teams across onboarding, sales, product, and operations.

USAmerika Qo‘shma ShtatlariNYNyu-YorkGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage a portfolio of growing SMB and mid-market restaurant groups.
  • Own account renewals and expansion, working to meet and exceed net revenue retention targets.
  • Create success plans around customer goals and show the measurable value Nory delivers.
  • Coordinate with the US onboarding team on customer pilots and go-lives.
  • Track customer health and product usage to spot risks and opportunities to expand accounts.
  • Align customers and internal teams on next steps, owners, and timelines, then ensure follow-through.
  • Set and adjust customer expectations as circumstances require.
  • Serve as the main contact for accounts and resolve issues promptly.
  • Develop and improve playbooks, standard procedures, and scalable approaches to customer engagement, renewals, and upselling.
  • Bring customer perspectives to Sales, Product, and Operations teams.
  • Help develop customer success playbooks for Nory’s growing US team.

Talablar

  • 4–7 years of experience in B2B SaaS customer success.
  • Experience managing a portfolio of SMB and mid-market customers.
  • Experience managing renewals and upselling.
  • A track record of meeting or exceeding net revenue retention targets.
  • Ability to create success plans tied to measurable customer outcomes.
  • Ability to clearly demonstrate value delivered to customers.
  • Data-driven decision-making using customer health scores, product usage data, and CRM insights.
  • Ability to secure clear commitments from customers and internal teams.
  • Strong prioritization and organizational skills.
  • Experience developing processes and playbooks.
  • Preferred: Experience at a hospitality technology company or serving restaurant or hospitality clients.
  • Preferred: Experience with products sold to operational stakeholders, such as finance, people, or operations teams.
  • Preferred: Experience in multi-site restaurant operations, finance, or accounting before moving into technology.
  • Right to work in the UK or the Republic of Ireland.

Imtiyozlar

  • Meaningful equity with standard four-year vesting and a one-year cliff.
  • 401(k) with a company match of up to 4%.
  • 35 days of paid time off.
  • Private health, dental, and vision insurance.
  • 16 weeks of paid parental leave for birthing parents.
  • Four weeks of paid leave for non-birthing parents.
  • Baby loss support.
  • $1,000 annual personal development budget.
  • Quarterly book budget.
  • $250 home office workspace budget.
  • Regular travel to London or Dublin.
  • Team offsites.

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