Synthesia builds an AI video platform for businesses, turning scripts and other content into studio-style videos with AI avatars and synthetic voiceovers. Teams can create and localize videos in more than 160 languages, record their screens, manage brand assets, collaborate on projects, and review analytics. Companies use the platform for training, sales enablement, marketing, knowledge management, and internal communications. Synthesia’s work brings together AI, video production, and software for organizations looking to make video content at scale.
Strategic Customer Success Manager, Synthesia
Own strategic enterprise relationships for Synthesia’s AI video platform, guiding customers toward stronger adoption, retention, and renewals. Partner with senior stakeholders to uncover use cases, demonstrate value, and grow accounts.
Opis
- Build stakeholder relationships that support customer retention and account growth
- Explore customer goals and identify additional use cases
- Act as a trusted advisor to customers
- Guide enterprise customers in applying Synthesia effectively
- Advise customers on integrating video content into their workflows
- Track platform usage and improve engagement, adoption, and satisfaction
- Lead quarterly business reviews with senior stakeholders and agree on clear outcomes
- Help customers understand the return and value they receive
- Track account health, renewal risks, and opportunities to expand
- Lead commercial discussions and manage the renewal process
- Coordinate with internal teams on onboarding, support, and issue resolution
Zahteve
- Experience in a customer-facing Customer Success, Account Management, Technical Account Management, or similar role, preferably in B2B SaaS
- Experience managing a portfolio of up to about 30 strategic accounts from onboarding through renewal
- Demonstrated ability to manage risk, forecast, and identify growth opportunities
- Experience building trusted advisor relationships and helping customers realize value from products and services
- Experience onboarding new clients and developing key relationships during their first months and beyond
- Experience organizing and leading regular client check-ins, with clear outcomes on account health and opportunities and participation from senior stakeholders
- Basic video editing skills using Synthesia
- Experience retaining and growing enterprise clients
- Ability to communicate customer ROI and value, and proactively identify risks and opportunities
- Central time zone preferred for the remote US role
Ugodnosti
- On-target earnings of $180,000 or more, combining base and variable pay; final compensation depends on experience, qualifications, and location
- Remote work option in the United States
- Hybrid work option in Austin, Texas