South Shore Health
South Shore Health
5001 – 10.000 Zaposleni
B2CDobro počutjeZdravstveno varstvo
South Shore Health is a regional healthcare system serving communities across Massachusetts’ South Shore. Its network includes hospitals, outpatient centers, primary and specialty care clinics, urgent care, home health and rehabilitation services. Clinical offerings span surgery, cancer care through affiliations with Dana-Farber and Brigham and Women’s, heart and vascular care, neurosciences, women’s health and behavioral health. The system also provides patient tools such as MyChart, supports clinical research and runs community health programs. South Shore Health hires across a broad healthcare organization delivering care in hospitals and community settings.

Patient Coordinator

Coordinate patient reception, registration, scheduling, billing, and discharges at South Shore Health. Help keep outpatient office operations organized and provide considerate support to patients.

Opis

  • Welcome patients and visitors as their first point of contact
  • Greet patients, answer calls, direct patients to services, and provide customer service
  • Pre-register and register patients, recording demographics, referrals, insurance, documents, charts, and patient rights information
  • Schedule, cancel, and reschedule appointments in Epic and Raintree
  • Collect patient co-payments and resolve co-payment ledger errors
  • Track patient flow, communicate delays, and address service issues as needed
  • Complete daily assignments, long-term projects, reports, handoffs, and office workflow tasks
  • Respond to pagers and email, and learn new technology and procedures
  • Address patient questions and challenging situations professionally
  • Support department operations, including supplies, meeting minutes, rotating assignments, and Retrievex processes
  • Review discharge lists and process patient discharges accurately
  • Guide staff on registration and scheduling processes

Zahteve

  • One to two years of healthcare office experience
  • Strong in-person and telephone customer service skills
  • Prior Epic scheduling and registration experience preferred
  • Previous experience interacting with patients and families preferred
  • High school diploma preferred
  • Ability to schedule and register patients accurately
  • Ability to use Epic and Raintree for scheduling and registration
  • Ability to collect co-payments and maintain accurate records
  • Ability to work independently, meet deadlines, and manage multiple tasks
  • Ability to handle challenging patients or situations calmly and professionally
  • Ability to learn and use new technology and procedures
  • Availability Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 5:00 p.m.

Ugodnosti

  • Part-time schedule
  • Day shift
  • 36 budgeted hours

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