South Shore Health
South Shore Health
5.001 – 10.000 Angajați
Asistență medicalăB2CStare de bine
South Shore Health este un sistem regional de sănătate care deservește comunitățile din zona South Shore din Massachusetts. Rețeaua sa include spitale, centre ambulatorii, clinici de medicină primară și de specialitate, centre de îngrijire urgentă, precum și servicii de sănătate la domiciliu și reabilitare. Serviciile clinice cuprind chirurgia, îngrijirea oncologică prin afilierile cu Dana-Farber și Brigham and Women’s, îngrijirea cardiovasculară, neuroștiințele, sănătatea femeilor și sănătatea comportamentală. Sistemul oferă și instrumente pentru pacienți, precum MyChart, sprijină cercetarea clinică și desfășoară programe de sănătate comunitară. South Shore Health angajează personal într-o gamă largă de roluri, într-o organizație medicală extinsă care oferă îngrijire în spitale și în comunitate.

Patient Coordinator

Coordinate patient reception, registration, scheduling, billing, and discharges at South Shore Health. Help keep outpatient office operations organized and provide considerate support to patients.

Descriere

  • Welcome patients and visitors as their first point of contact
  • Greet patients, answer calls, direct patients to services, and provide customer service
  • Pre-register and register patients, recording demographics, referrals, insurance, documents, charts, and patient rights information
  • Schedule, cancel, and reschedule appointments in Epic and Raintree
  • Collect patient co-payments and resolve co-payment ledger errors
  • Track patient flow, communicate delays, and address service issues as needed
  • Complete daily assignments, long-term projects, reports, handoffs, and office workflow tasks
  • Respond to pagers and email, and learn new technology and procedures
  • Address patient questions and challenging situations professionally
  • Support department operations, including supplies, meeting minutes, rotating assignments, and Retrievex processes
  • Review discharge lists and process patient discharges accurately
  • Guide staff on registration and scheduling processes

Cerințe

  • One to two years of healthcare office experience
  • Strong in-person and telephone customer service skills
  • Prior Epic scheduling and registration experience preferred
  • Previous experience interacting with patients and families preferred
  • High school diploma preferred
  • Ability to schedule and register patients accurately
  • Ability to use Epic and Raintree for scheduling and registration
  • Ability to collect co-payments and maintain accurate records
  • Ability to work independently, meet deadlines, and manage multiple tasks
  • Ability to handle challenging patients or situations calmly and professionally
  • Ability to learn and use new technology and procedures
  • Availability Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 5:00 p.m.

Beneficii

  • Part-time schedule
  • Day shift
  • 36 budgeted hours

Locuri de muncă similare

Hebrew SeniorLife

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Support patient administration and clinic operations for Hebrew SeniorLife’s geriatric outpatient practices, including scheduling, records, billing, insurance verification, and supply management.

Deschide