Podjetje First American, ustanovljeno leta 1889, deluje na področju nepremičnin in finančnih storitev ter kupcem in prodajalcem stanovanj, podjetjem in vlagateljem nudi podporo z izdelki in storitvami, zasnovanimi za nepremičninski trg. Z več kot 20.000 zaposlenimi in več kot 700 pisarnami po vsem svetu je podjetje zraslo v organizacijo, vredno 9 milijard dolarjev, ki pokriva širok spekter potreb, povezanih z nepremičninami. First American združuje strokovno znanje s področja panoge, tehnologijo, inovacije in sodelovanje s skupnostjo, pri čemer poudarja zavzetost zaposlenih in kulturo na delovnem mestu. Njegov karierni profil je zanimiv za strokovnjake, ki želijo prispevati k tehnološko podprti preobrazbi na področju nepremičnin in financ.
Fraud Investigator I (Remote, United States)
Triage identity, wire, and property fraud escalations supporting First American’s title and settlement operations. Record investigation details and coordinate mitigation with agents and internal teams.
Opis
- Assess fraud-tool, identity, and property-owner notification escalations, then prioritize and route each case.
- Record findings, tool results, communications, verification steps, actions taken, and unresolved questions.
- Guide agents, escrow and settlement teams, property owners, and internal partners through approved workflows.
- Spot inconsistencies, information gaps, and potential fraud indicators; refer cases to the appropriate investigator or decision-maker.
- Resolve basic tool and workflow issues, capture error details, and coordinate technical support referrals.
- Apply mitigation procedures for impersonation, compromised communications, payment changes, and other urgent concerns.
- Safeguard sensitive information and report recurring issues.
- Provide initial support for fraud-tool escalations, identity reviews, owner-notification responses, technical issue triage, and urgent mitigation coordination.
- Assist with wire and defalcation mitigation and broader fraud prevention and response efforts.
- Follow department procedures and promptly raise concerns.
- Handle other duties aligned with the role.
Zahteve
- High school diploma or equivalent.
- An associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related area is preferred.
- Typically, 1–3 years of experience in fraud investigations or operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations.
- Experience in real estate, title, escrow, settlement, mortgage, or property transactions is preferred.
- Familiarity with seller impersonation, business email compromise, wire fraud, property identity theft, or similar schemes.
- Proficiency with standard Microsoft Office tools, including email and spreadsheets, as well as case-management and web applications.
- Working knowledge of common fraud signals, identity misuse patterns, investigation practices, evidence records, and escalation procedures.
- Strong written and spoken communication.
- Careful attention to detail and sound judgment when information is incomplete, inconsistent, or time-sensitive.
- Able to manage several open cases, follow procedures, document work clearly, and escalate urgent matters promptly.
- Able to safeguard confidential personal, financial, and transaction information.
- Experience assisting agents, escrow teams, consumers, or external business partners.
- Experience troubleshooting fraud prevention or identity verification tools and coordinating with technical support.
Ugodnosti
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off and paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment