1889-yilda tashkil etilgan First American ko‘chmas mulk bozoriga mo‘ljallangan mahsulot va xizmatlari orqali uy xaridorlari, sotuvchilar, bizneslar va investorlarni qo‘llab-quvvatlaydigan ko‘chmas mulk va moliyaviy xizmatlar kompaniyasidir. 20 000 dan ortiq xodimi va dunyo bo‘ylab 700 dan ziyod ofisi bilan kompaniya ko‘chmas mulkka oid keng ko‘lamli ehtiyojlarga xizmat ko‘rsatuvchi, qiymati 9 milliard dollar bo‘lgan tashkilotga aylandi. First American faoliyati soha tajribasi, texnologiya, innovatsiya va jamiyat hayotidagi ishtirokni birlashtiradi; kompaniya xodimlarning ishga jalb etilishi va ish joyi madaniyatiga e’tibor qaratishini bildiradi. Uning karyera yo‘nalishi ko‘chmas mulk va moliya sohalaridagi texnologiyalar asosidagi o‘zgarishlarga hissa qo‘shishni istagan mutaxassislar uchun dolzarbdir.
Fraud Investigator I (Remote, United States)
Triage identity, wire, and property fraud escalations supporting First American’s title and settlement operations. Record investigation details and coordinate mitigation with agents and internal teams.
Tavsif
- Assess fraud-tool, identity, and property-owner notification escalations, then prioritize and route each case.
- Record findings, tool results, communications, verification steps, actions taken, and unresolved questions.
- Guide agents, escrow and settlement teams, property owners, and internal partners through approved workflows.
- Spot inconsistencies, information gaps, and potential fraud indicators; refer cases to the appropriate investigator or decision-maker.
- Resolve basic tool and workflow issues, capture error details, and coordinate technical support referrals.
- Apply mitigation procedures for impersonation, compromised communications, payment changes, and other urgent concerns.
- Safeguard sensitive information and report recurring issues.
- Provide initial support for fraud-tool escalations, identity reviews, owner-notification responses, technical issue triage, and urgent mitigation coordination.
- Assist with wire and defalcation mitigation and broader fraud prevention and response efforts.
- Follow department procedures and promptly raise concerns.
- Handle other duties aligned with the role.
Talablar
- High school diploma or equivalent.
- An associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related area is preferred.
- Typically, 1–3 years of experience in fraud investigations or operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations.
- Experience in real estate, title, escrow, settlement, mortgage, or property transactions is preferred.
- Familiarity with seller impersonation, business email compromise, wire fraud, property identity theft, or similar schemes.
- Proficiency with standard Microsoft Office tools, including email and spreadsheets, as well as case-management and web applications.
- Working knowledge of common fraud signals, identity misuse patterns, investigation practices, evidence records, and escalation procedures.
- Strong written and spoken communication.
- Careful attention to detail and sound judgment when information is incomplete, inconsistent, or time-sensitive.
- Able to manage several open cases, follow procedures, document work clearly, and escalate urgent matters promptly.
- Able to safeguard confidential personal, financial, and transaction information.
- Experience assisting agents, escrow teams, consumers, or external business partners.
- Experience troubleshooting fraud prevention or identity verification tools and coordinating with technical support.
Imtiyozlar
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off and paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment