1889. gadā dibinātais First American ir nekustamā īpašuma un finanšu pakalpojumu uzņēmums, kas atbalsta mājokļu pircējus, pārdevējus, uzņēmumus un investorus ar nekustamā īpašuma tirgum paredzētiem produktiem un pakalpojumiem. Ar vairāk nekā 20 000 darbinieku un vairāk nekā 700 birojiem visā pasaulē uzņēmums ir izaudzis par 9 miljardu ASV dolāru vērtu organizāciju, kas apkalpo visdažādākās ar nekustamo īpašumu saistītās vajadzības. First American darbībā apvieno nozares zināšanas, tehnoloģijas, inovācijas un iesaisti kopienā, īpašu uzmanību pievēršot darbinieku iesaistei un darba kultūrai. Uzņēmuma karjeras iespējas ir saistošas profesionāļiem, kuri vēlas veicināt tehnoloģiju nodrošinātu pārveidi nekustamā īpašuma un finanšu nozarē.
Fraud Investigator I (Remote, United States)
Triage identity, wire, and property fraud escalations supporting First American’s title and settlement operations. Record investigation details and coordinate mitigation with agents and internal teams.
Apraksts
- Assess fraud-tool, identity, and property-owner notification escalations, then prioritize and route each case.
- Record findings, tool results, communications, verification steps, actions taken, and unresolved questions.
- Guide agents, escrow and settlement teams, property owners, and internal partners through approved workflows.
- Spot inconsistencies, information gaps, and potential fraud indicators; refer cases to the appropriate investigator or decision-maker.
- Resolve basic tool and workflow issues, capture error details, and coordinate technical support referrals.
- Apply mitigation procedures for impersonation, compromised communications, payment changes, and other urgent concerns.
- Safeguard sensitive information and report recurring issues.
- Provide initial support for fraud-tool escalations, identity reviews, owner-notification responses, technical issue triage, and urgent mitigation coordination.
- Assist with wire and defalcation mitigation and broader fraud prevention and response efforts.
- Follow department procedures and promptly raise concerns.
- Handle other duties aligned with the role.
Prasības
- High school diploma or equivalent.
- An associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related area is preferred.
- Typically, 1–3 years of experience in fraud investigations or operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations.
- Experience in real estate, title, escrow, settlement, mortgage, or property transactions is preferred.
- Familiarity with seller impersonation, business email compromise, wire fraud, property identity theft, or similar schemes.
- Proficiency with standard Microsoft Office tools, including email and spreadsheets, as well as case-management and web applications.
- Working knowledge of common fraud signals, identity misuse patterns, investigation practices, evidence records, and escalation procedures.
- Strong written and spoken communication.
- Careful attention to detail and sound judgment when information is incomplete, inconsistent, or time-sensitive.
- Able to manage several open cases, follow procedures, document work clearly, and escalate urgent matters promptly.
- Able to safeguard confidential personal, financial, and transaction information.
- Experience assisting agents, escrow teams, consumers, or external business partners.
- Experience troubleshooting fraud prevention or identity verification tools and coordinating with technical support.
Priekšrocības
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off and paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment