3Shape je tehnološko podjetje s sedežem na Danskem, ki razvija 3D-skenerje in programsko opremo CAD/CAM za zobozdravstvene in zvočne aplikacije. Njegova digitalna orodja zdravstvenim delavcem pomagajo pri diagnosticiranju in skrbi za paciente ter hkrati povezujejo strojno in programsko opremo v okviru specializiranih kliničnih delovnih procesov. 3Shape upravlja proizvodne obrate in pisarne na Kitajskem, v Evropi, Latinski Ameriki in Združenih državah Amerike ter ponuja mednarodno okolje za ljudi, ki jih zanimajo medicinske tehnologije, razvoj izdelkov, programska oprema in proizvodnja.
3Shape Tier 2 Support Consultant, Dental Lab Scanners (English) – Hybrid, Ukraine
Support 3Shape dental scanners and software for global partners and end users. Resolve Tier 2 cases, document customer details in the CRM, and escalate feedback.
Opis
- Deliver technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events.
- Manage support cases by gathering customer information in line with company procedures and recording it in the CRM.
- Coordinate with other departments and escalate customer feedback.
- Build strong relationships with reselling partners and end users around the world.
Zahteve
- Take a customer-focused approach.
- Communicate clearly, ask relevant questions, and listen attentively.
- Have strong spoken and written English and Ukrainian skills at B2 level or above.
- Have at least intermediate English for internal communication.
- Use problem-solving skills and logical thinking.
- Be results-oriented and able to work under stress.
- Show initiative in self-development and a willingness to learn.
- Bring analytical, multitasking, and empathetic skills.
Ugodnosti
- Contribute to work aimed at shaping the future of dentistry.
- Join a distinctive, friendly, and supportive professional environment.
- Access ongoing opportunities for professional growth and development.
- Maintain a healthy work-life balance.
- Receive benefits including 24 working days of annual vacation, medical insurance, paid sick leave and child sick leave, and maternity and paternity leave.
- Enjoy breakfasts and lunches at the office.
- Work in a comfortable office at UNIT.City.
- Use free employee parking.
- Take occasional business trips to Western Europe.
- Become part of the success 3Shape has built over the past 25 years.