3Shape — bosh qarorgohi Daniyada joylashgan, stomatologiya va audio sohalari uchun 3D skanerlar hamda CAD/CAM dasturiy ta’minotini ishlab chiquvchi texnologiya kompaniyasi. Uning raqamli vositalari tibbiyot mutaxassislariga bemorlarga tashxis qo‘yish va ularga g‘amxo‘rlik ko‘rsatishda yordam beradi, shuningdek, ixtisoslashgan klinik ish jarayonlarida apparat va dasturiy ta’minotni o‘zaro bog‘laydi. 3Shape kompaniyasining Xitoy, Yevropa, Lotin Amerikasi va Amerika Qo‘shma Shtatlarida ishlab chiqarish korxonalari hamda ofislari mavjud. Kompaniya tibbiy texnologiyalar, mahsulot ishlab chiqish, dasturiy ta’minot va ishlab chiqarishga qiziqadiganlar uchun xalqaro muhitni taqdim etadi.
3Shape Tier 2 Support Consultant, Dental Lab Scanners (English) – Hybrid, Ukraine
Support 3Shape dental scanners and software for global partners and end users. Resolve Tier 2 cases, document customer details in the CRM, and escalate feedback.
Tavsif
- Deliver technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events.
- Manage support cases by gathering customer information in line with company procedures and recording it in the CRM.
- Coordinate with other departments and escalate customer feedback.
- Build strong relationships with reselling partners and end users around the world.
Talablar
- Take a customer-focused approach.
- Communicate clearly, ask relevant questions, and listen attentively.
- Have strong spoken and written English and Ukrainian skills at B2 level or above.
- Have at least intermediate English for internal communication.
- Use problem-solving skills and logical thinking.
- Be results-oriented and able to work under stress.
- Show initiative in self-development and a willingness to learn.
- Bring analytical, multitasking, and empathetic skills.
Imtiyozlar
- Contribute to work aimed at shaping the future of dentistry.
- Join a distinctive, friendly, and supportive professional environment.
- Access ongoing opportunities for professional growth and development.
- Maintain a healthy work-life balance.
- Receive benefits including 24 working days of annual vacation, medical insurance, paid sick leave and child sick leave, and maternity and paternity leave.
- Enjoy breakfasts and lunches at the office.
- Work in a comfortable office at UNIT.City.
- Use free employee parking.
- Take occasional business trips to Western Europe.
- Become part of the success 3Shape has built over the past 25 years.