3Shape ir Dānijā galvenā biroja atrašanās vietu reģistrējis tehnoloģiju uzņēmums, kas izstrādā 3D skenerus un CAD/CAM programmatūru zobārstniecības un audioloģijas lietojumiem. Tā digitālie rīki palīdz veselības aprūpes speciālistiem diagnosticēt pacientus un rūpēties par viņu veselību, kā arī savieno aparatūru un programmatūru specializētās klīniskajās darbplūsmās. 3Shape pārvalda ražotnes un birojus Ķīnā, Eiropā, Latīņamerikā un Amerikas Savienotajās Valstīs, nodrošinot starptautisku vidi cilvēkiem, kurus interesē medicīnas tehnoloģijas, produktu izstrāde, programmatūra un ražošana.
3Shape Tier 2 Support Consultant, Dental Lab Scanners (English) – Hybrid, Ukraine
Support 3Shape dental scanners and software for global partners and end users. Resolve Tier 2 cases, document customer details in the CRM, and escalate feedback.
Apraksts
- Deliver technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events.
- Manage support cases by gathering customer information in line with company procedures and recording it in the CRM.
- Coordinate with other departments and escalate customer feedback.
- Build strong relationships with reselling partners and end users around the world.
Prasības
- Take a customer-focused approach.
- Communicate clearly, ask relevant questions, and listen attentively.
- Have strong spoken and written English and Ukrainian skills at B2 level or above.
- Have at least intermediate English for internal communication.
- Use problem-solving skills and logical thinking.
- Be results-oriented and able to work under stress.
- Show initiative in self-development and a willingness to learn.
- Bring analytical, multitasking, and empathetic skills.
Priekšrocības
- Contribute to work aimed at shaping the future of dentistry.
- Join a distinctive, friendly, and supportive professional environment.
- Access ongoing opportunities for professional growth and development.
- Maintain a healthy work-life balance.
- Receive benefits including 24 working days of annual vacation, medical insurance, paid sick leave and child sick leave, and maternity and paternity leave.
- Enjoy breakfasts and lunches at the office.
- Work in a comfortable office at UNIT.City.
- Use free employee parking.
- Take occasional business trips to Western Europe.
- Become part of the success 3Shape has built over the past 25 years.