Cognativ Inc este o firmă de consultanță în servicii tehnologice și inginerie, care lucrează cu firme de private equity, companii aflate în creștere și startupuri. Echipele sale dezvoltă și extind software pentru întreprinderi, fundații de date și analiză, precum și produse bazate pe inteligență artificială și ajută organizațiile să consolideze tehnologia după achiziții. Compania oferă și conducere inginerească și sprijină operațiunile tehnologice în portofolii cu mai multe entități. Activitatea sa acoperă etapele timpurii de dezvoltare a produselor, inclusiv MVP-uri, până la sisteme și infrastructură pregătite pentru producție.
Senior Microsoft Dynamics 365 Customer Insights Consultant
Lead Microsoft Dynamics 365 Customer Insights journeys, marketing automation, and data migrations. Integrate CRM solutions and support stakeholder delivery in Ghana.
Descriere
- Build and launch customer journeys with Microsoft Dynamics 365 Customer Insights – Journeys.
- Oversee customer data migrations, from mapping and transformation through validation and reconciliation.
- Set up customer segments, triggers, journey orchestration, and audience targeting.
- Create marketing automation workflows to support customer engagement and campaign delivery.
- Connect Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications.
- Maintain accurate, consistent, and reliable data throughout migration work.
- Work with business stakeholders, marketers, and technical teams to define needs and deliver solutions.
- Resolve issues involving customer journeys, data migrations, integrations, and CRM configuration.
- Contribute to testing, deployment, documentation, and post-launch support.
- Apply Microsoft guidance for security, performance, scalability, and maintainability.
Cerințe
- Bring at least 10 years of experience with Microsoft technologies and CRM platforms.
- Have five or more years of hands-on experience with Microsoft Dynamics 365 Customer Insights.
- Demonstrate a strong track record designing and implementing Customer Insights – Journeys.
- Have practical experience migrating customer data, including mapping, transformation, validation, and reconciliation.
- Understand Dynamics 365 CRM architecture and data models.
- Have experience with marketing automation, customer segmentation, campaign management, and engagement workflows.
- Be experienced in gathering requirements, designing solutions, testing, and implementation.
- Power Platform knowledge, including Power Automate and Dataverse, is preferred.
- Bring strong analytical, troubleshooting, and problem-solving abilities.
- Communicate effectively and manage stakeholder relationships well.
- Microsoft Dynamics 365 or Customer Insights certifications are an advantage.
Beneficii
- Hybrid work with a flexible policy.
- Opportunities for professional growth and development.
- Work with an international team of experienced engineers in a positive atmosphere.
- A friendly, supportive, and relaxed office environment.