Canon EMEA dezvoltă produse de imagistică și produse optice pentru consumatori și companii din întreaga Europă. Portofoliul său include aparate foto DSLR și mirrorless, aparate foto digitale compacte, imprimante foto profesionale și echipamente pentru biroul de acasă, alături de soluții de imagistică pentru companii. Compania activează în domeniile producției și hardware-ului, cu produse și servicii destinate imagisticii pentru consumatori și utilizării în afaceri.
Senior Fulfillment Coordinator
Coordinate order fulfillment for Canon’s European imaging customers, from order entry through delivery. Manage claims, service levels, delivery compliance, and improvements across customer operations.
Descriere
- Oversee customer orders, inquiries, and claims from entry through shipment, meeting service level agreements.
- Support customers with multiple locations and services at each site.
- Coordinate with sales, operations, and other teams to maintain appropriate order flow.
- Track delivery dates and quantities, taking proactive steps to improve reliability.
- Provide order updates and information as needed.
- Meet productivity and quality targets on the team scorecard.
- Share best practices with Canon National Sales Organizations, business units, and Service Excellence teams.
- Identify opportunities to improve customer fulfillment.
- Analyze fulfillment processes and recommend ways to increase efficiency.
- Communicate business needs clearly to stakeholders.
Cerințe
- Speak English and German fluently.
- Additional European language skills are an advantage.
- Bring 1–2 years of experience in a similar role.
- Have at least an MBO-level education.
- Use Microsoft Office proficiently.
- Work with strong attention to detail and accuracy.
- Work effectively both independently and collaboratively.
- Communicate well verbally and in writing.
- Demonstrate business acumen and understanding.
- Be willing to learn internal systems.
- Show a drive to achieve results.
- Stay focused on customer needs.
- Take ownership and accountability.
- Contribute as a team player.
- Show courage and conviction.
- Be people-oriented.
- Care for yourself and others.
Beneficii
- Performance-based bonus of 12.5%.
- 31 days of holiday per year.
- Pension plan.
- Bicycle plan.
- Full coverage of public transport costs and partial coverage of car costs.
- Hybrid work with flexible working arrangements.
- Access to ongoing learning and development resources and support.
- Investment and support for professional development.
- Inclusive and equitable workplace culture.
- Opportunities to contribute to sustainability initiatives and social impact.