Head of Business HR
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Contajá Contabilidade Online este o companie de contabilitate online cu sediul în Brazilia, care oferă servicii companiilor printr-un model digital axat pe relațiile între companii. Serviciile sale includ înființarea de firme, schimbarea contabililor și îndrumarea microîntreprinderilor, ajutând antreprenorii să își gestioneze administrarea contabilă cu mai puțină birocrație. Compania combină instrumente bazate pe software ca serviciu și comunicarea online cu sprijinul unei echipe dedicate de contabili reali, punând accent pe prețuri accesibile și servicii personalizate.
Sales Supervisor – Contajá, Remote Brazil
Supervise Contajá’s sales channels and chat operations, optimizing lead qualification, opportunity assignment, response performance, and team KPIs. Support sales representatives with operational guidance and customer service best practices.
Descriere
- Oversee communication channels and digital chat platforms
- Coordinate WhatsApp and other chat interactions to deliver timely, efficient responses aligned with commercial strategy
- Evaluate lead profiles, urgency, closing potential, and deal value to identify priority sales opportunities
- Route opportunities to the sales representatives best equipped to handle them
- Track conversion rates, average handling time, response SLAs, and individual representative performance
- Surface operational bottlenecks, recommend improvements, and inform strategic sales decisions
- Support representatives operationally and strategically while improving customer service practices and chat-queue organization
Cerințe
- Demonstrated experience working with sales metrics, KPIs, and commercial data analysis
- Basic understanding of accounting or accounting services
- Experience supporting customers through WhatsApp, chat, or omnichannel platforms
- Advanced experience qualifying, prioritizing, and distributing leads
- Intermediate Excel or Google Sheets proficiency
- Previous experience managing a team
- Hands-on experience with CRM and sales platforms such as Pipedrive or HubSpot
- Bachelor’s degree in Business Administration or a related discipline
- Experience selling for an accounting firm is preferred
Beneficii
- Caju Benefits Card providing BRL 700 per month for flexible use, with no payroll deduction and coverage maintained during vacation
- Unimed Health Plan fully paid by Contajá, with copayment only when used
- Birthday day off
- Wellhub access, including gyms and wellness platforms
- Up to two free telepsychology consultations per month
- Up to two free telenutrition consultations per month
- 15% discount on laboratory tests through the Dasa network
- 30% discount on generic medicines and 20% discount on branded medicines at Pague Menos
- Estácio partnership
- ImpulsoJá career development plan
- Gamification program offering virtual coins redeemable for prizes
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