Contajá Contabilidade Online
Contajá Contabilidade Online
51 – 200 Employees
AccountingB2BSaaS
Contajá Contabilidade Online is a Brazil-based online accounting company serving businesses through a digital, B2B-focused model. Its services include company registration, accountant changes, and guidance for micro-enterprises, helping entrepreneurs manage accounting administration with less bureaucracy. The company combines SaaS-oriented tools and online communication with support from a dedicated team of real accountants, with an emphasis on accessible pricing and personalized service.

Sales Supervisor – Contajá, Remote Brazil

Supervise Contajá’s sales channels and chat operations, optimizing lead qualification, opportunity assignment, response performance, and team KPIs. Support sales representatives with operational guidance and customer service best practices.

Description

  • Oversee communication channels and digital chat platforms
  • Coordinate WhatsApp and other chat interactions to deliver timely, efficient responses aligned with commercial strategy
  • Evaluate lead profiles, urgency, closing potential, and deal value to identify priority sales opportunities
  • Route opportunities to the sales representatives best equipped to handle them
  • Track conversion rates, average handling time, response SLAs, and individual representative performance
  • Surface operational bottlenecks, recommend improvements, and inform strategic sales decisions
  • Support representatives operationally and strategically while improving customer service practices and chat-queue organization

Requirements

  • Demonstrated experience working with sales metrics, KPIs, and commercial data analysis
  • Basic understanding of accounting or accounting services
  • Experience supporting customers through WhatsApp, chat, or omnichannel platforms
  • Advanced experience qualifying, prioritizing, and distributing leads
  • Intermediate Excel or Google Sheets proficiency
  • Previous experience managing a team
  • Hands-on experience with CRM and sales platforms such as Pipedrive or HubSpot
  • Bachelor’s degree in Business Administration or a related discipline
  • Experience selling for an accounting firm is preferred

Benefits

  • Caju Benefits Card providing BRL 700 per month for flexible use, with no payroll deduction and coverage maintained during vacation
  • Unimed Health Plan fully paid by Contajá, with copayment only when used
  • Birthday day off
  • Wellhub access, including gyms and wellness platforms
  • Up to two free telepsychology consultations per month
  • Up to two free telenutrition consultations per month
  • 15% discount on laboratory tests through the Dasa network
  • 30% discount on generic medicines and 20% discount on branded medicines at Pague Menos
  • Estácio partnership
  • ImpulsoJá career development plan
  • Gamification program offering virtual coins redeemable for prizes

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