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Medefer
Medefer
51 – 200 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăConsultanțăLogistică

Medefer este o companie din domeniul sănătății, axată pe îmbunătățirea accesului la serviciile de ambulatoriu ale NHS. Serviciul său conectează pacienții cu evaluări realizate de consultanți NHS în termen de 48 de ore, contribuind la reducerea întârzierilor asociate programărilor la spital și sprijinind luarea mai eficientă a deciziilor clinice.

Aprobată de Care Quality Commission, Medefer colaborează cu pacienți NHS și furnizori de servicii medicale pentru a sprijini îngrijirea de la consultația inițială până la monitorizarea ulterioară. Modelul său este conceput pentru a face traseele de îngrijire în ambulatoriu mai convenabile, reducând în același timp necesitatea deplasărilor inutile.

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Locurile de muncă ale companiei

Remote Patient Care Coordinator - Medefer UK

Support Medefer’s virtual-first specialist healthcare services as a remote Patient Care Coordinator in the UK. Coordinate patient pathways, enquiries, records and care communications.

GBRegatul Unit
27.300 £ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăCoordonator de îngrijire a paciențilorGeneral

Descriere

  • Coordinate patient pathways, monitor progress and address or escalate issues that may delay care
  • Track patients against Referral to Treatment (RTT) and diagnostic waiting time (DM01) requirements
  • Handle enquiries from patients, GPs and clinicians, including sensitive or challenging conversations
  • Keep patient records accurate and upload correspondence, reports and results promptly
  • Manage helpdesk and communications hub requests, taking appropriate action within agreed timescales
  • Prioritise competing work to meet service targets while maintaining accuracy and high standards of patient care
  • Work across teams and provide cover in response to changing service demands
  • Help improve processes, standard operating procedures and the patient experience
  • Identify and escalate concerns involving patient safety, safeguarding or service delivery
  • Provide first-line support by telephone, email and chat
  • Report to the Team Leader

Cerințe

  • At least six months of customer service or comparable experience
  • Knowledge of Referral to Treatment (RTT) and DM01 reporting requirements
  • Excellent communication skills and a calm, patient, empathetic manner
  • Strong organisation, prioritisation and attention to detail
  • Confidence working in a high-volume environment with changing priorities
  • Practical problem-solving skills and the initiative to follow issues through
  • Ability to work independently from home while contributing reliably as part of a team
  • Confidence using multiple systems, including Microsoft Excel, Word and Outlook
  • Right to work in the UK
  • Sponsorship is not available
  • Appointment subject to a relevant DBS check and two satisfactory employment references, including one from the most recent employer
  • A private, confidential space to work from home
  • Flexibility to provide team cover during absences and busy periods
  • Healthcare experience is desirable

Beneficii

  • 28 days of annual leave plus bank holidays, pro-rated for part-time hours
  • Workplace pension scheme
  • Private healthcare insurance
  • Employee discount schemes
  • Employee Assistance Programme
  • Health and wellbeing support, including confidential telephone, GP and counselling services
  • Training, career development and progression opportunities
  • Supportive, collaborative and inclusive team
  • DBS check funded by Medefer

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