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Remote Patient Care Coordinator - Medefer UK
Support Medefer’s virtual-first specialist healthcare services as a remote Patient Care Coordinator in the UK. Coordinate patient pathways, enquiries, records and care communications.
विवरण
- Coordinate patient pathways, monitor progress and address or escalate issues that may delay care
- Track patients against Referral to Treatment (RTT) and diagnostic waiting time (DM01) requirements
- Handle enquiries from patients, GPs and clinicians, including sensitive or challenging conversations
- Keep patient records accurate and upload correspondence, reports and results promptly
- Manage helpdesk and communications hub requests, taking appropriate action within agreed timescales
- Prioritise competing work to meet service targets while maintaining accuracy and high standards of patient care
- Work across teams and provide cover in response to changing service demands
- Help improve processes, standard operating procedures and the patient experience
- Identify and escalate concerns involving patient safety, safeguarding or service delivery
- Provide first-line support by telephone, email and chat
- Report to the Team Leader
आवश्यकताएँ
- At least six months of customer service or comparable experience
- Knowledge of Referral to Treatment (RTT) and DM01 reporting requirements
- Excellent communication skills and a calm, patient, empathetic manner
- Strong organisation, prioritisation and attention to detail
- Confidence working in a high-volume environment with changing priorities
- Practical problem-solving skills and the initiative to follow issues through
- Ability to work independently from home while contributing reliably as part of a team
- Confidence using multiple systems, including Microsoft Excel, Word and Outlook
- Right to work in the UK
- Sponsorship is not available
- Appointment subject to a relevant DBS check and two satisfactory employment references, including one from the most recent employer
- A private, confidential space to work from home
- Flexibility to provide team cover during absences and busy periods
- Healthcare experience is desirable
लाभ
- 28 days of annual leave plus bank holidays, pro-rated for part-time hours
- Workplace pension scheme
- Private healthcare insurance
- Employee discount schemes
- Employee Assistance Programme
- Health and wellbeing support, including confidential telephone, GP and counselling services
- Training, career development and progression opportunities
- Supportive, collaborative and inclusive team
- DBS check funded by Medefer
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