LekkeSlaap este o platformă sud-africană pentru rezervarea unităților de cazare și brandul principal destinat consumatorilor al Tripco (Pty) Ltd. Fondată în 2013, platforma îi ajută pe călători să descopere și să rezerve sejururi la peste 38.000 de proprietăți din întreaga țară. Echipa sa, cu sediul în Cape Town, combină tehnologia pentru călătorii, expertiza pieței locale și serviciile de asistență pentru clienți pentru a simplifica rezervarea cazărilor locale. LekkeSlaap beneficiază, de asemenea, de capacitățile extinse ale Tripco în domeniul tehnologiei pentru călătorii, care sprijină brandurile partenere din industria turismului.
Onboarding Consultant at LekkeSlaap – Cape Town Hybrid
Guide property hosts through LekkeSlaap’s accommodation platform onboarding process. Improve listings, train hosts, resolve issues, and support stronger property performance within Tripco’s travel technology business.
Descriere
- Own the onboarding journey for new property partners and help them transition smoothly to the LekkeSlaap platform.
- Guide hosts through creating and improving listings, including photo uploads and compelling property descriptions.
- Deliver training sessions and workshops covering platform features and functionality.
- Help new and existing hosts update their profiles and property details.
- Draft and refine property listings in line with company standards and brand guidelines.
- Explain procedures and policies clearly to support host understanding and compliance.
- Provide continued assistance while resolving onboarding questions, technical problems, and content issues.
- Partner with Sales and Customer Service to deliver a coordinated onboarding experience.
- Track the performance of newly onboarded properties and recommend ways to improve visibility and bookings.
- Collect host feedback, identify recurring challenges, and recommend process enhancements.
- Keep informed about industry developments to advise property owners on effective and competitive practices.
- Keep onboarding records and related documentation accurate and up to date.
- Develop and sustain constructive relationships with property owners.
- Pursue individual and team onboarding goals that support business growth.
Cerințe
- Prior experience in customer service, hospitality, or property management is preferred.
- Copywriting experience would be advantageous.
- Demonstrated understanding of the accommodation sector and its changing market conditions.
- Excellent spoken and written communication skills in Afrikaans and English.
- Experience working toward targets is advantageous.
- Strong organisation and attention to detail, with the ability to manage several onboarding processes, meet deadlines, and perform under pressure.
- Ability to establish trust and rapport with new clients is essential.
- Working knowledge of CRM platforms and property management tools is highly desirable.
- Proactive, resourceful, and customer-focused approach to solving problems.
- Comfort adapting to a fast-moving and changing work environment.
- Positive, enthusiastic attitude with a willingness to support a collaborative team culture.
- Strong administrative, organisational, planning, and problem-solving capabilities.
- Passion for writing and accuracy in English.
Beneficii
- Hybrid working arrangement available after probation.
- Contemporary offices at the V&A Waterfront.
- Travel vouchers and exclusive discounts.
- Employer-funded pharmacy visits through FeelBetterFast.
- Pension fund contributions.
- Generous leave allowance.
- An additional half-day off each month.
- Monthly company-wide initiatives and other offerings.
- Incentive structure.