LekkeSlaap दक्षिण अफ्रीका का एक आवास बाज़ार मंच और Tripco (Pty) Ltd का प्रमुख उपभोक्ता ब्रांड है। 2013 में स्थापित यह मंच यात्रियों को देशभर में 38,000 से अधिक संपत्तियों में ठहरने की जगहें खोजने और आरक्षित करने में सहायता करता है। केप टाउन स्थित इसकी टीम यात्रा प्रौद्योगिकी, स्थानीय बाज़ार की विशेषज्ञता और ग्राहक सहायता को मिलाकर स्थानीय आवास बुक करना आसान बनाती है। LekkeSlaap को Tripco की व्यापक यात्रा-प्रौद्योगिकी क्षमताओं का भी लाभ मिलता है, जो सहयोगी यात्रा ब्रांडों को समर्थन देती हैं।
Onboarding Consultant at LekkeSlaap – Cape Town Hybrid
Guide property hosts through LekkeSlaap’s accommodation platform onboarding process. Improve listings, train hosts, resolve issues, and support stronger property performance within Tripco’s travel technology business.
विवरण
- Own the onboarding journey for new property partners and help them transition smoothly to the LekkeSlaap platform.
- Guide hosts through creating and improving listings, including photo uploads and compelling property descriptions.
- Deliver training sessions and workshops covering platform features and functionality.
- Help new and existing hosts update their profiles and property details.
- Draft and refine property listings in line with company standards and brand guidelines.
- Explain procedures and policies clearly to support host understanding and compliance.
- Provide continued assistance while resolving onboarding questions, technical problems, and content issues.
- Partner with Sales and Customer Service to deliver a coordinated onboarding experience.
- Track the performance of newly onboarded properties and recommend ways to improve visibility and bookings.
- Collect host feedback, identify recurring challenges, and recommend process enhancements.
- Keep informed about industry developments to advise property owners on effective and competitive practices.
- Keep onboarding records and related documentation accurate and up to date.
- Develop and sustain constructive relationships with property owners.
- Pursue individual and team onboarding goals that support business growth.
आवश्यकताएँ
- Prior experience in customer service, hospitality, or property management is preferred.
- Copywriting experience would be advantageous.
- Demonstrated understanding of the accommodation sector and its changing market conditions.
- Excellent spoken and written communication skills in Afrikaans and English.
- Experience working toward targets is advantageous.
- Strong organisation and attention to detail, with the ability to manage several onboarding processes, meet deadlines, and perform under pressure.
- Ability to establish trust and rapport with new clients is essential.
- Working knowledge of CRM platforms and property management tools is highly desirable.
- Proactive, resourceful, and customer-focused approach to solving problems.
- Comfort adapting to a fast-moving and changing work environment.
- Positive, enthusiastic attitude with a willingness to support a collaborative team culture.
- Strong administrative, organisational, planning, and problem-solving capabilities.
- Passion for writing and accuracy in English.
लाभ
- Hybrid working arrangement available after probation.
- Contemporary offices at the V&A Waterfront.
- Travel vouchers and exclusive discounts.
- Employer-funded pharmacy visits through FeelBetterFast.
- Pension fund contributions.
- Generous leave allowance.
- An additional half-day off each month.
- Monthly company-wide initiatives and other offerings.
- Incentive structure.