Tour Partner Group este o companie B2B de management al destinațiilor, care deservește industria turismului din Regatul Unit, Irlanda, țările nordice și țările baltice. Echipele sale creează și operează tururi de grup, itinerarii pentru călători complet independenți și programe MICE pentru parteneri internaționali din industria turismului. Cu peste 500 de specialiști și birouri în Londra, Edinburgh, Dublin, Palma de Mallorca și Copenhaga, compania îmbină expertiza privind destinațiile cu accentul pe experiențe atent selecționate, turism responsabil, ESG și o cultură organizațională incluzivă.
Multilingual Operations Coordinator – Tour Partner Group, Copenhagen
Coordinate tour logistics, bookings, and client support for Tour Partner Group, a B2B destination management company. Support Tour Leaders and international travel experiences from Copenhagen.
Descriere
- Help senior colleagues deliver smooth tour itineraries and packages
- Arrange logistics and book accommodation, transport, and activities
- Stay in touch with Tour Leaders during trips to update plans and resolve issues
- Review, prepare, and send final travel documents to clients
- Respond to client questions with helpful information and support
- Verify data across systems so quotes stay accurate and current
- Enter operational data throughout the tour cycle
- Make administrative changes at the Tour Leader’s direction
- Track payment terms and check invoices for accuracy and timely processing
- Escalate late payments or invoices to the DM, supervisor, or Tour Leader
- Assist other departments or provide cover when required
- Manage the emergency phone
- Take part in practical training and learning related to tour operations and travel logistics
Cerințe
- Interest in travel and tourism
- Strong organizational skills and careful attention to detail
- Excellent communication and interpersonal skills
- Relevant education or coursework is an advantage
- Language requirements may vary by market
- Strong written and spoken English
- Good computer skills
- Proficiency with Microsoft Office
- French, Italian, Spanish, or Mandarin may be required depending on the market
Beneficii
- Additional annual leave based on service, up to 25 days
- One volunteering day each year
- Annual social events
- Discounts through the TPG Travel Club
- Opportunity to become a Value Champion
- Structured development programme with on-the-job training
- Supportive, collaborative team culture
- Career progression opportunities
- Overtime compensated with time off in lieu
- Hybrid working option