Tour Partner Group is a B2B destination management company serving the travel trade across the UK, Ireland, the Nordics and the Baltics. Its teams create and operate group tours, fully independent traveler itineraries, and MICE programmes for international travel partners. With more than 500 specialists and offices in London, Edinburgh, Dublin, Palma de Mallorca and Copenhagen, the company combines destination expertise with a focus on curated experiences, responsible travel, ESG and an inclusive workplace culture.
Multilingual Operations Coordinator – Tour Partner Group, Copenhagen
Coordinate tour logistics, bookings, and client support for Tour Partner Group, a B2B destination management company. Support Tour Leaders and international travel experiences from Copenhagen.
Description
- Help senior colleagues deliver smooth tour itineraries and packages
- Arrange logistics and book accommodation, transport, and activities
- Stay in touch with Tour Leaders during trips to update plans and resolve issues
- Review, prepare, and send final travel documents to clients
- Respond to client questions with helpful information and support
- Verify data across systems so quotes stay accurate and current
- Enter operational data throughout the tour cycle
- Make administrative changes at the Tour Leader’s direction
- Track payment terms and check invoices for accuracy and timely processing
- Escalate late payments or invoices to the DM, supervisor, or Tour Leader
- Assist other departments or provide cover when required
- Manage the emergency phone
- Take part in practical training and learning related to tour operations and travel logistics
Requirements
- Interest in travel and tourism
- Strong organizational skills and careful attention to detail
- Excellent communication and interpersonal skills
- Relevant education or coursework is an advantage
- Language requirements may vary by market
- Strong written and spoken English
- Good computer skills
- Proficiency with Microsoft Office
- French, Italian, Spanish, or Mandarin may be required depending on the market
Benefits
- Additional annual leave based on service, up to 25 days
- One volunteering day each year
- Annual social events
- Discounts through the TPG Travel Club
- Opportunity to become a Value Champion
- Structured development programme with on-the-job training
- Supportive, collaborative team culture
- Career progression opportunities
- Overtime compensated with time off in lieu
- Hybrid working option