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Sem Parar
Sem Parar
1.001 – 5.000 Angajați
CălătoriiLogisticăTransport
Sem Parar este o companie braziliană de mobilitate și plăți electronice, care combină identificarea vehiculelor cu servicii convenabile disponibile din mers. Platforma sa deservește peste cinci milioane de clienți în locații precum centre comerciale, parcări, aeroporturi, stații de carburant Shell și servicii de taxi, oferind acces la serviciile sale prin intermediul aplicației. Cu peste 15 ani de activitate și o echipă de peste 2.350 de angajați, Sem Parar operează în domeniile logisticii, transportului și călătoriilor pentru a îmbunătăți experiența clienților prin soluții practice de plată și mobilitate.
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Locurile de muncă ale companiei

Mid-Level Credit Card Collections Analyst at Sem Parar (Hybrid, Brazil)

Sem Parar is seeking a mid-level credit card collections analyst to monitor recovery strategies, portfolio performance, systems, and delinquency indicators in a hybrid Brazil-based role.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: portughezăColecții

Descriere

  • Manage, monitor, and refine collections strategies for the credit card portfolio
  • Support credit recovery, delinquency reduction, and an appropriate customer experience
  • Track collections treatment paths, campaigns, and strategies across customer segments and delinquency stages
  • Analyze credit recovery, delinquency, roll rate, cure rate, and loss metrics
  • Assist with reviewing and implementing negotiation and installment-payment policies
  • Monitor and validate Recupera and Fiserv operations while supporting system adjustments and improvements
  • Evaluate collections-channel performance and recommend data-driven optimizations
  • Track portfolio metrics and help maintain efficient credit recovery channels and systems

Cerințe

  • Professional experience in collections and credit recovery
  • Experience tracking and analyzing collections KPIs
  • Practical experience using the Recupera and Fiserv systems
  • Bachelor’s degree in Business Administration, Economics, Engineering, Statistics, Accounting, or a related discipline
  • Intermediate to advanced Excel proficiency for data and KPI analysis
  • Credit card collections experience is preferred but not required
  • Experience configuring collections rules is preferred but not required
  • Experience testing and enhancing communication and negotiation journeys is preferred but not required
  • Knowledge of digital collections channels, including WhatsApp, SMS, and email, is preferred but not required
  • Experience contributing to continuous improvement and process optimization initiatives is preferred but not required

Beneficii

  • Transportation allowance or office parking
  • Flexible meal and food allowance, with the balance allocable between the two options
  • Medical insurance
  • Dental insurance
  • 24/7 telemedicine access
  • Wellhub, formerly Gympass
  • Zenklub
  • Home office allowance
  • Profit-sharing bonus subject to the applicable policy
  • Paid birthday leave on your birthday and the company anniversary
  • Sem Parar Tag at no cost
  • Life insurance
  • Paid parental leave for mothers, fathers, or legal guardians welcoming a child through birth or adoption
  • Education incentive offering up to 25% off postgraduate programs or an MBA

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