Sem Parar ब्राज़ील की एक मोबिलिटी और इलेक्ट्रॉनिक भुगतान कंपनी है, जो वाहन पहचान को सुविधाजनक चलते-फिरते सेवाओं के साथ जोड़ती है। इसका प्लेटफ़ॉर्म शॉपिंग सेंटर, पार्किंग सुविधाओं, हवाई अड्डों, Shell गैस स्टेशनों और टैक्सी सेवाओं जैसी जगहों पर पाँच मिलियन से अधिक ग्राहकों को ऐप के माध्यम से अपनी सेवाओं तक पहुँच प्रदान करता है। 15 वर्षों से अधिक समय से संचालित Sem Parar में 2,350 से अधिक कर्मचारियों की टीम है और यह लॉजिस्टिक्स, परिवहन तथा यात्रा के क्षेत्रों में व्यावहारिक भुगतान और मोबिलिटी समाधानों के माध्यम से ग्राहक अनुभव को बेहतर बनाने के लिए काम करती है।
Mid-Level Credit Card Collections Analyst at Sem Parar (Hybrid, Brazil)
Sem Parar is seeking a mid-level credit card collections analyst to monitor recovery strategies, portfolio performance, systems, and delinquency indicators in a hybrid Brazil-based role.
विवरण
- Manage, monitor, and refine collections strategies for the credit card portfolio
- Support credit recovery, delinquency reduction, and an appropriate customer experience
- Track collections treatment paths, campaigns, and strategies across customer segments and delinquency stages
- Analyze credit recovery, delinquency, roll rate, cure rate, and loss metrics
- Assist with reviewing and implementing negotiation and installment-payment policies
- Monitor and validate Recupera and Fiserv operations while supporting system adjustments and improvements
- Evaluate collections-channel performance and recommend data-driven optimizations
- Track portfolio metrics and help maintain efficient credit recovery channels and systems
आवश्यकताएँ
- Professional experience in collections and credit recovery
- Experience tracking and analyzing collections KPIs
- Practical experience using the Recupera and Fiserv systems
- Bachelor’s degree in Business Administration, Economics, Engineering, Statistics, Accounting, or a related discipline
- Intermediate to advanced Excel proficiency for data and KPI analysis
- Credit card collections experience is preferred but not required
- Experience configuring collections rules is preferred but not required
- Experience testing and enhancing communication and negotiation journeys is preferred but not required
- Knowledge of digital collections channels, including WhatsApp, SMS, and email, is preferred but not required
- Experience contributing to continuous improvement and process optimization initiatives is preferred but not required
लाभ
- Transportation allowance or office parking
- Flexible meal and food allowance, with the balance allocable between the two options
- Medical insurance
- Dental insurance
- 24/7 telemedicine access
- Wellhub, formerly Gympass
- Zenklub
- Home office allowance
- Profit-sharing bonus subject to the applicable policy
- Paid birthday leave on your birthday and the company anniversary
- Sem Parar Tag at no cost
- Life insurance
- Paid parental leave for mothers, fathers, or legal guardians welcoming a child through birth or adoption
- Education incentive offering up to 25% off postgraduate programs or an MBA