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NCR Atleos
NCR Atleos
FintechÎntreprindereServicii bancare
NCR Atleos dezvoltă tehnologii financiare de autoservire pentru bănci, instituții financiare și comercianți cu amănuntul din întreaga lume. Produsele și serviciile sale includ bancomatul ca serviciu, software pentru bancomate, operațiuni de bancomate gestionate, acces la numerar fără card și retrageri de numerar prin telefonul mobil. Prin combinarea infrastructurii pentru bancomate, a software-ului și a externalizării end-to-end, compania ajută organizațiile să extindă accesul la numerar, simplificând în același timp operațiunile și îmbunătățind experiența clienților. NCR Atleos operează o rețea globală independentă de bancomate și colaborează cu sectoarele bancar, fintech și al tehnologiei pentru întreprinderi.
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Locurile de muncă ale companiei

Metropolitan Field Technician I - Remote, Brazil

Install, maintain, and repair ATMs and other low-complexity equipment across an assigned territory in Brazil. Provide customer support, complete service documentation, and perform scheduled and dispatched field work.

BRBraziliaRemoteNormă întreagăSeniorLiderLimbă Obligatorie: portughezăGeneralTehnician

Descriere

  • Install, maintain, and repair equipment across the assigned territory or region
  • Address customer concerns directly or escalate them to the supervisor, territory manager, or Control Tower
  • Resolve customer incidents through completion or according to established service levels
  • Service low-complexity products, including financial equipment and ATMs
  • Repair and replace components in PCs, workstations, peripherals, printers, and front-end POS systems
  • Perform first-line maintenance on ATMs and kiosks
  • Support site preparation through cable installation, equipment setup, and basic testing
  • Complete modular exchanges and replace units when required
  • Develop effective working relationships with customers and local account contacts
  • Represent NCR Atleos professionally and positively
  • Carry out scheduled preventive maintenance on assigned equipment
  • Diagnose faults, complete minor repairs, and replace module-level components
  • Apply safety procedures when working with ATMs or financial institutions
  • Manage NCR assets used to deliver customer services
  • Maintain parts inventories and associated records
  • Submit accurate, timely reports covering calls, activities, and expenses
  • Record customer asset details and information needed for billing or invoicing
  • Complete dispatched service calls each day or create schedules from automated reports
  • Meet team productivity objectives
  • Coordinate with the Call Center through a PDA to support machine recovery
  • Coordinate work with the Security Escort Officer

Cerințe

  • Technical high school diploma
  • Registration with the CFT (Federal Council of Industrial Technicians)
  • Valid Category B or higher driver's license
  • Proof of two COVID-19 vaccinations
  • 0–1 years of relevant experience
  • Proficiency with Microsoft Office
  • Experience using Windows operating systems
  • Experience maintaining and supporting PC hardware
  • A+ ITE certification or a diploma or degree in Electronics and Communications Engineering from a polytechnic institution
  • Ability to work effectively with minimal supervision
  • Strong problem-solving ability
  • Capacity to learn new skills quickly
  • Ability to perform under pressure
  • Willingness to travel for extended periods
  • Ability to carry and lift a tool and parts kit weighing 1–50 lb
  • Ability to bend or squat and walk, stand, or sit for extended periods
  • Availability for rotating shifts as required

Beneficii

  • Equal employment opportunity regardless of legally protected characteristics
  • Use of a telephone, personal vehicle, or public transportation may be required, with expenses tracked and reported
  • NCR Atleos provides or assigns the tools, software, vehicles, and documentation needed to deliver services

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