NCR Atleos
NCR Atleos
NCR Atleos develops self-service financial technology for banks, financial institutions, and retailers worldwide. Its products and services include ATM-as-a-Service, ATM software, managed ATM operations, card-free cash access, and mobile cash withdrawal. By combining ATM infrastructure, software, and end-to-end outsourcing, the company helps organizations expand access to cash while simplifying operations and improving customer experiences. NCR Atleos operates an independent global ATM network and works across banking, fintech, and enterprise technology.

Metropolitan Field Technician I - Remote, Brazil

Install, maintain, and repair ATMs and other low-complexity equipment across an assigned territory in Brazil. Provide customer support, complete service documentation, and perform scheduled and dispatched field work.

Description

  • Install, maintain, and repair equipment across the assigned territory or region
  • Address customer concerns directly or escalate them to the supervisor, territory manager, or Control Tower
  • Resolve customer incidents through completion or according to established service levels
  • Service low-complexity products, including financial equipment and ATMs
  • Repair and replace components in PCs, workstations, peripherals, printers, and front-end POS systems
  • Perform first-line maintenance on ATMs and kiosks
  • Support site preparation through cable installation, equipment setup, and basic testing
  • Complete modular exchanges and replace units when required
  • Develop effective working relationships with customers and local account contacts
  • Represent NCR Atleos professionally and positively
  • Carry out scheduled preventive maintenance on assigned equipment
  • Diagnose faults, complete minor repairs, and replace module-level components
  • Apply safety procedures when working with ATMs or financial institutions
  • Manage NCR assets used to deliver customer services
  • Maintain parts inventories and associated records
  • Submit accurate, timely reports covering calls, activities, and expenses
  • Record customer asset details and information needed for billing or invoicing
  • Complete dispatched service calls each day or create schedules from automated reports
  • Meet team productivity objectives
  • Coordinate with the Call Center through a PDA to support machine recovery
  • Coordinate work with the Security Escort Officer

Requirements

  • Technical high school diploma
  • Registration with the CFT (Federal Council of Industrial Technicians)
  • Valid Category B or higher driver's license
  • Proof of two COVID-19 vaccinations
  • 0–1 years of relevant experience
  • Proficiency with Microsoft Office
  • Experience using Windows operating systems
  • Experience maintaining and supporting PC hardware
  • A+ ITE certification or a diploma or degree in Electronics and Communications Engineering from a polytechnic institution
  • Ability to work effectively with minimal supervision
  • Strong problem-solving ability
  • Capacity to learn new skills quickly
  • Ability to perform under pressure
  • Willingness to travel for extended periods
  • Ability to carry and lift a tool and parts kit weighing 1–50 lb
  • Ability to bend or squat and walk, stand, or sit for extended periods
  • Availability for rotating shifts as required

Benefits

  • Equal employment opportunity regardless of legally protected characteristics
  • Use of a telephone, personal vehicle, or public transportation may be required, with expenses tracked and reported
  • NCR Atleos provides or assigns the tools, software, vehicles, and documentation needed to deliver services

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