Unidas
Unidas
5.001 – 10.000 Angajați
CălătoriiIndustria autoLogistică
Unidas este o companie braziliană de mobilitate care deservește atât clienți persoane fizice, cât și clienți corporate, prin servicii de închiriere de vehicule, administrare a flotelor și leasing. Activitățile sale răspund nevoilor de transport pe termen scurt și lung, combinând achiziția de vehicule cu întreținerea și gestionarea riscurilor pentru a ajuta companiile și consumatorii să aibă acces la vehicule și să le administreze în întreaga Brazilie. Cu activități în domeniile auto, logisticii și călătoriilor, Unidas reunește echipe axate pe furnizarea de soluții practice pentru flote și mobilitate.

Junior Collections Analyst - Curitiba (Hybrid)

Junior Collections Analyst supporting debt negotiations, credit recovery, and customer service. Hybrid role with Unidas in Curitiba, Brazil.

Descriere

  • Assist with collections activities by following internal procedures, reducing delinquency, and supporting a positive customer experience.
  • Contact customers through phone, email, WhatsApp, and other service channels, handling both inbound and outbound interactions.
  • Negotiate overdue accounts and offer payment arrangements that comply with company policies.
  • Generate payment slips, follow up on payment commitments, and monitor active negotiations.
  • Maintain accurate customer records and document interactions in internal systems.
  • Monitor credit recovery and delinquency performance indicators.
  • Help carry out collections procedures and credit recovery campaigns.
  • Escalate specialized cases to the appropriate internal departments when required.
  • Help identify opportunities to improve collections processes.
  • Follow internal standards, company policies, and Brazil’s General Data Protection Law (LGPD).
  • Work ethically and respectfully while prioritizing a high-quality customer experience.

Cerințe

  • A high school diploma is required; coursework in Business Administration, Financial Management, Management Processes, or a related discipline is preferred.
  • Experience in collections, customer service, or negotiation is advantageous.
  • Working knowledge of Microsoft Office, particularly Excel.
  • Ability to use business systems and customer service tools comfortably.
  • Clear and effective verbal and written communication skills.
  • Strong organization, discipline, and attention to detail.

Beneficii

  • Medical insurance.
  • Dental insurance.
  • Life insurance.
  • Transportation allowance.
  • Meal and/or food allowance.
  • Pharmacy card.
  • Wellhub membership.
  • Employee discounts and access to a benefits club.
  • Participation in the Profit-Sharing and Results Program.
  • Professional training and development opportunities.
  • A workplace committed to diversity and inclusion.
  • Career opportunities across multiple regions and operating areas.

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