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Moffatt & Nichol este o companie de consultanță în inginerie și design, axată pe infrastructura pentru porturi, transport, resurse de apă și reziliență de mediu. Bazându-se pe o experiență de peste 75 de ani, firma sprijină proiecte care implică transportul mărfurilor, gestionarea zonelor de coastă, verificarea comercială prealabilă și proiectarea sustenabilă în arhitectură și amenajarea peisagistică. Activitatea sa reunește planificarea, proiectarea tehnică și tehnologia pentru a contribui la dezvoltarea unei infrastructuri care răspunde condițiilor naturale și nevoilor comunităților.
IT Support Specialist - Raleigh, NC (Onsite)
Provide advanced technical support for software, hardware, mobile devices, and complex IT issues at Moffatt & Nichol. Manage help desk operations, systems documentation, inventory, imaging, and employee onboarding and offboarding.
Descriere
- Deliver advanced computer support to Moffatt & Nichol employees across all locations
- Troubleshoot software, hardware, and mobile-device problems
- Assist end users through email, trouble tickets, and phone support
- Handle complex technical support issues
- Respond to employee requests for computer assistance
- Provide escalated support to IT Support Specialists and manage complex requests
- Respond to help desk tickets and staff the help desk phone line
- Train and mentor fellow IT Support Specialists
- Maintain and update the WDS imaging server
- Keep documentation and inventory current in OneNote, Excel, Lansweeper, and Active Directory
- Support the Network Operations Manager with approved assignments
- Manage onboarding and offboarding by creating employee accounts and processing terminations
Cerințe
- A bachelor's degree, associate degree, or related IT certifications are preferred but not required
- Five or more years of related professional technical support experience are preferred
- Knowledge of advanced IT concepts and functions
- Ability to work independently within established procedures for the role
- Positive, team-oriented attitude and willingness to learn
- Strong customer service abilities
- Successful completion of a post-offer pre-employment background check in compliance with NIST 800-171
- Legal authorization to work in the United States and ability to provide required hiring documentation
- Capacity for prolonged sedentary work, client interaction, and occasional travel
Beneficii
- Comprehensive, competitive benefits with low employee contributions
- Coverage options for families
- Low-deductible health plan available
- Generous employer HSA contribution match
- Wellness program offering financial incentives
- Monthly individual sessions with nutritionists
- Access to a Healthwise Pharmacist
- Mindfulness applications including Calm and BetterHelp
- Free, confidential Employee Assistance Programs for counseling and support
- 15 to 25 paid time-off days based on experience level
- Seven paid holidays
- Floating holiday
- 401(k) employer match
- Company-paid life insurance coverage
- Tuition reimbursement program
- Professional training opportunities
- Leadership Development Program
- Formal mentoring program
- Active Young Professionals group
- Pet insurance
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